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Community Service Associate
Internet Industry Company
Portland, OR, United States
Job Details - this job has expired, please see similar jobs below
Position Goals & Objectives
• Work with the Community Management team to identify opportunities to enhance Member experience
• Deliver exceptional building level services within Operational Standards guidelines
• Assure positive Member experience through quality cleaning practices
• Perform all tasks on schedule with maximum efficiency
• Identify and set priorities through clear communication with the Member Services Lead and the Community Management team
• Maintain a 90-point or above monthly rating based on Operational Standards rating system
• Act as eyes and ears in absence of Building Management staff
• Demonstrate the following values during the execution of your role:
• Inspired
• Entrepreneurial
• Authentic
• Together
• Grateful
• Tenacious
Duties & Responsibilities:
• Work with the Quality Control team to achieve excellence in the delivery of services to Members
• Prepare spaces for the hosting of Events (set-up and break down)
• Arrive to work at scheduled time
• Prepare building entrances and sidewalks (shovel snow/ice when needed)
• Prepare and maintain building and floor lobbies
• Prepare and maintain elevator cars and doors
• Prepare and maintain:
◦ Aluminum partitions
◦ Glass walls including inside and outside of private offices
• Prepare and maintain restrooms (including the restock of: toilet paper, toilet seat covers, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)
• Prepare and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels)
• Remove kitchen pantry garbage
• Load and unload dishwasher
• Prepare and organize refrigerators
• Prepare and lock beer kegerators
• Wash coffee pots and sanitize fruit water container at the end of the day
• Prepare and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, Prepare tables, re-set chairs, empty trash, prepare white boards and recharge phones)
• Prepare and maintain specialty rooms - i.e. screening rooms, meditation room, recording studios
◦ Prepare and re-set furniture
◦ Prepare carpets/floors
◦ Reset equipment
• Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
• Prepare phone booths - dust, vacuum, disinfect phone handles and prepare doors
• Common Spaces and Hallways - reset and Prepare furniture, prepare carpets/floors
• Private offices - prepare floors, glass doors and remove trash as scheduled
• Prepare and maintain staircase throughout the building including emergency stairwells
• Take garbage to trash room or curb
• Attend service related emergencies
• On-call for building staff during work hours
• Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies
Events
• Attend pre-Event meetings
• Set up pre-Event
• Execute
• Break down post-Event
• Post-Event analysis
Digital
• Conduct daily building walkthroughs for Quality Control assessment
• Solve incident tickets via Zendesk ticketing platform
• Conduct Zendesk Tickets metrics analysis
Periodic Work
• Dusting of high spots, light fixtures, design fixtures, duct work, HVAC dampers, furniture vacuuming, sanitation and stain removal
• MIMO’s: Prepare private offices - desks/ desk lamps/ bookcases/ chairs/ pods
Soft Skills
• Proven Team Player - ability to work with a team and achieve daily and monthly goals
• Self-starter- able to identify work that needs to be done and does it without required instruction
• Courteous and professional - able to perform tasks at hand when Members are on-site
• Detail oriented- pays attention to details regarding processes and extra attention to special requests
• Ability to solve practical problems using reasoning skills
• Desire to learn and seek new challenges
• High School Diploma or equivalent job experience
• Ability to communicate in English
• Ability to work with a large, diverse group of employees and suppliers
• Ability to lift up to 25lbs