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Client Support Engineer
Entertainment & Media Industry Company
Doylestown, PA, United States
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The CSE supports clients in plan configuration, data acquisition and system configuration for ongoing meal plan management and declining balance processing operations. CSE provides customer service, operational and technical support for card program stakeholders including parents, student, merchants and client staff. CSE assists CRM on launch of new campus card programs, product roll-outs, expansions.
Tasks and Duties:
• Configure transaction system to client specification for new meal plan and declining balance processing service launches
• Manage pre and post-semester meal plan data file acquisition and plan configuration
• Manage client interaction and communications for assigned new program launches
• Support CRMs in launch and management of new client programs
• Monitor and report daily on system health and transaction processing KPI’s
• Support students, parents and other card program stakeholders by phone & email with account management, value transfer and general help and information
• Manage and process daily payments and refund requests
• Troubleshoot terminal operations with card-accepting locations
• Manage client-specific card production and fulfillment jobs
Qualifications and Capabilities:
• Strong communication, interpersonal and written communication skills
• Customer Service and/or Technical Support experience
• Competence with Office software suite; spreadsheet proficiency valued
• Proven Project Management skills
• Proactive/Positive work ethic; goal and solution oriented
• Effective multi-tasking and problem solving
• Strong team player who also works well independently
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
Location/Division: Doylestown, PA 18901, USA Job Requisition: BB-1154