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Client Services Manager, International
Entertainment & Media Industry Company
London, , United Kingdom
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At Company, we’ve connected millions of people to their favorite songs and created a service that people use to discover and enjoy music they love. We aim to change the game across the world, and we’ll need some very talented people to help us achieve our mission. We seek an outstanding Client Services Manager to join our International Sales team. This role will be based in London but work with all Company markets. Above all, your work will impact the way the world experiences music.
What you’ll do
• Assist Company’s International sales team with building, retaining and growing a dedicated book of business (agencies and advertisers)
• Support International sales team with identifying customer and revenue opportunities and defining strategies to execute against them
• Conduct industry analysis and assist with preparing sales and customer materials
• Respond to RFPs and deliver world class media proposals
• Translate audience data into insights and unique selling points using a broad range of 3rd party data sources (TGI, ComScore, or similar) in close collaboration with Business Marketing and other functions
• Liaise with internal sales support teams on creative customer briefs, from initial pitch to technical project management to campaign launch
• Work with Traffic team to monitor campaign performance, recommend optimizations, and ensure campaign delivery
• Monitor and execute potential upsell opportunities
• Provide customers with 1st and 3rd party post-campaign reporting alongside the International Sales Planner.
Who you are
• 3-4 years experience in media agency, media owner/publisher, client management or sales planning role. International experience is a plus
• Understanding of how agencies plan, buy and measure performance of Digital, TV, Radio and Programmatic advertising campaigns
• You have customer facing experience and are customer oriented with proven ability to build internal and external relationships
• Ability to deliver on multiple priorities with attention to detail despite tight deadlines
• You are analytical with proven ability to think strategically and creatively
• Tech savvy with expert knowledge of Excel, SPSS, PowerPoint and Keynote; experience of Salesforce, DSM and DFP is a big plus
• Excellent verbal and written communications skills, proficiency in English is a must
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.