This job has expired, please see additional jobs below
Client Services Director, Industry
Entertainment & Media Industry Company
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Job Description:
We are on a mission to define, develop, and deliver incredible solutions that delight our audiences and enable us and our partner's brands to be smarter. In doing so, we will change how we do business and how the outside world views Company. We are a unified collective of intelligent thinkers and IP builders, modern makers and agile do-ers — strategically proactive and nimbly reactive in how we work.
The Solutions engine is responsible for:
• Across-the-board strategic services - for clients, our businesses and our brands
• Internal consulting & planning support
• External consulting services
• Creation of complex client solutions
• Creative and production operations & services
• DJ Custom Studios - our custom content newsroom
• DJ Event Management - our event management team
The Client Services team is the responsible for leading the process of developing solutions from end to end, ensuring that they’re not only delivered on time and on budget for our clients, but that they also drive our clients’ businesses and lead to long term partnerships with Company. This will involve various levels of input – depending on client size and solution requirements – from teams across the Solutions Engine to deliver the proposed solution and if required, to manage the ongoing delivery of that solution post-sale. The other teams in the Solutions Engine are there to support the Client Services team to deliver against an RFP, pro-active proposal, or an Office of the CEO request.
The Client Services Director, Industry Client Services will be responsible for managing all the proactive proposals required for our key clients in our Specific Sectors. They will work in close partnership with all the client partners in this sector to ensure that client objectives are fully understood and that effective outputs will be delivered in a timely manner. The Client Services Director will have oversight of all projects and proposals in this sector at any given time, and will have to balance resources accordingly.
The Client Services Director may also be called upon by the Client partner to engage with the client directly on progress and be involv
ed in pitches etc to understand any core needs etc.
The Client Services Director, Industry Client Services will be responsible for the efficient and effective delivery of this team’s agreed goals and service levels. Their primary goal is to manage the delivery of all proactive proposal requests from our key client base in their sector – projects will therefore require a detailed, tailored, and often complex response. The proposal could range from a product or set of products to a bespoke solution to a long-term partnership.
The Client Services Director will manage a team of Client Service Managers who will need to to own a number and range of solution projects from start to finish, understand and use all project management tools, and ultimately deliver each solution to a timely conclusion for the client. The Client Services Director will ultimately hold accountability for the quality of delivery.
The CS Director will work very closely with the VP and other CS Directors to manage a flexible pool of Client Service Managers to ensure that the balance of resources is always optimally aligned to the fluctuating demand. The Client Service Director will also be responsible for some of the larger projects within their area.
The role holder will be expected to take a hands-on role in supporting senior Company leadership and sales teams in external meetings. They will take a proactive role in finding new ways and opportunities to talk about Company capabilities and offerings.
REQUIREMENTS:
• Strong understanding of project management processes and tools
• Ability to both build policies and tools from scratch, and make strategic recommendations and ongoing refinements to existing project management policies, practices & procedures
• An ability to build an understanding in our key sectors and understand their key requirements
• Restless and proactive attitude, always looking to optimize
• Ability to manage and juggle resources to meet fluctuating demand
• An ability to form strong relationships at all levels within Company
• Excellent communications skills both written and verbal
• Experience of dealing with senior members of global organizations
• Very organized and able to adapt to changing policies and demands
• Experience of delivering projects from initiation through completion
• A desire to learn and progress in a fast paced environment
• Ability to work in a team environment
Not ready to apply? Connect with us for general consideration.