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Billing Specialist
Entertainment & Media Industry Company
San Antonio, TX, United States
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Clear Channel Outdoor
Job Summary:
This position will perform billing functions at the Shared Services Center (SSC) at Clear Channel Outdoor (CCO). Individual is integral in establishing the billing function at the SSC and centralizing the billing activities from the various branch locations. Helps develop policy and procedure over billing activities and establish best practices. Individual is responsible for training new team members.
Responsibilities
• The scope of this job is division-wide.
• The incumbent will work smoothly and in concert with others in Accounts Receivable, Finance, Sales and Operations and outside the organization with a focus on providing a high level of customer service.
• Works at SSC billing contracts via sharepoint workflow and Quattro. Responsible for timely and accurate entry of contract information.
• Help establish policies and procedures and develop infrastructure for the new centralized billing department.
• Learn the current branch process by job shadowing and documenting current procedure at branch locations.
• Develop a strong level of k knowledge regarding the “to-be” process.
• Train and develop new billing associates as and when hired.
• Support the accounts receivable workstream team with requests as needed.
Process Sales Contracts – 60%
• After obtaining contracts from sales, read contract terms and review file for completeness.
• Input pertinent information into billing module, ensuring all billing terms are entered accurately and timely.
• Verify the campaign information in the charting module to confirm agreement to the billing terms.
• Update workflow documentation with status of assigned tasks timely to ensure the visibility to constituents.
• Provide quality customer service to Sales or Operations or other internal or external stakeholders in all respects, including but not limited to inquiries on billing status and requests for information.
• Assist in month end close procedures.
• Maintain performance up to the standard of service level agreements with branch locations.
• Analyze incoming sales contracts.
Contract Issue Resolution - 30%
• Resolve all contract issues timely and accurately.
• Proactively identify contract issues and take initiative to resolve by contacting Sales or others.
• Proactively identify contract issues and take initiative to resolve by contacting Sales or others.
• Respond quickly in resolving contract issues identified by Sales or others.
• Maintain performance up to the standard of service level agreements with branch locations.
Invoice Generation – 5%
• Run invoice files upon predetermined schedule.
• Assist in sending invoice files to third-party for printing as required or requested.
Maintain Documentation and Continuously Look for Process Improvements – 5%
• Recommend updates to desktop procedures and process flows a part of best practice of maintaining current documentation.
• Develop and implement more efficient systems, as they are approved, for various departmental activities and programs; i.e., not just entering the data.
• Continuously challenge current processes as the business evolves to suggest and implement improvements in policy, procedure and systems.
Qualifications
• Must have excellent attention to detail.
• Well organized; self-starter; ability to get things done in a team-oriented environment.
• Must have solid analytic skills.
• Ability to enthusiastically work with a wide range of personalities including company employees with a broad spectrum of experience and abilities.
• Firm focus on process improvement.
• Clear verbal and written communication skills.
• Able to meet deadlines.
• Work well under pressure.
• Ability to multi-task.
Education
• High School Diploma required
• 3-5 years of relevant experience, with at least 2 years working with billing required
• PeopleSoft experience preferred but not required.