This job has expired, please see additional jobs below
Bilingual Spanish Associate Customer Service Representative
Entertainment & Media Industry Company
Bloomington, MN, United States
Job Details - this job has expired, please see similar jobs below
Description
Company VUE (Company website) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Company VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Company VUE offers a great environment to start or grow your career, we are now hiring for a Bilingual Spanish Associate Customer Service Representative to join our team based in Bloomington, MN. Starting pay is $14.25 per hour + 10 % Bilingual Premium.
Company VUE is a business of Company, the world's leading learning company with global-reach and market-leading businesses. Company is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Company is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
We are currently hiring for the following schedules:
Spanish M-W 9:30AM - 6:30PM, Sat 7:00AM - 4:00PM, Sun 9:00AM - 3:00PM
Summary
The Bilingual Spanish Associate Customer Service Representative is responsible for providing Breathtaking Customer Service to Company VUE clients, candidates, and Test Administrators through efficient, accurate, and engaging interactions in a high volume inbound contact center environment.
Qualifications
Education and Experience
• High school diploma or equivalent required
• Six months customer service experience required
• One year call center experience preferred
Skills, Knowledge and Abilities
• Excellent oral and written communication skills
• Active listening skills
• Capable of applying sound judgment and critical thinking
• Multi-tasking abilities
• Strong interpersonal skills and ability to convey concern for customers
• Ability to build and maintain positive working relationships
• Working knowledge of Microsoft Word
• Proficiency navigating multiple computer systems concurrently
• Organizational skills and strong attention to detail
• Competence in efficiently and effectively locating and utilizing resources to resolve customer issues
• Ability to maintain composure, defuse escalated queries and handle complaints with tact and diplomacy
• Capacity to learn and adapt in a fast-paced environment
• Ability to demonstrate reliability and responsibility to ensure departmental needs are consistently met
• Availability to work evenings and weekends as needed preferred
• Familiarity with Google Email/Google Cloud platforms preferred