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Associate Technical Project Manager
Entertainment & Media Industry Company
Hoboken, NJ, United States
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Description
At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Qualifications
Job Description Summary
The SWOT Associate Technical Project Manager – Widgets / MMIs is a role critical to the evolution of Company from a publishing organization to a digital courseware solutions provider.
The SWOT Associate Technical Project Manager - Widgets / MMIs will work closely with the Senior Technical Project manager in the assessment and documentation of the capabilities and functionality of the QuAD (Question Authoring Database) tool as used for Multimedia Interactive (MMI) development. This work enables the editorial, content development, production, and Digital Studio teams to create world class widget content at scale, and offers our customers unparalleled stability. The SWOT Associate Technical Project Manager - Widgets / MMIs will also focus on ensuring that operational efficiencies are maintained as teams migrate to QuAD from legacy widget building systems, and that issues with the tool are prioritized correctly across Higher Education and are addressed quickly. He or she will also assist with any required communication around updates to or maintenance of the tool, and overall compliance to established protocols necessary for each output are understood by the discipline teams.
The SWOT Associate Technical Project Manager - Widgets / MMIs will assist in coordinating and communicating issues, documenting affected titles, and ensuring priorities are understood and communicated to the QuAD and MMI product teams. He or she will also manage the communication of any changes to reported issues to the discipline team and manage communication between discipline team members and the Technology Product teams, and will assist in escalating any critical global issues with QuAD capabilities and tools to the Director, Standardized Capabilities and Tools for appropriate mitigation and executive escalation.
The SWOT Associate Technical Project Manager - Widgets / MMIs works closely with the Digital Studio/Media Producers working on the QuAD tool and has accountability for the appropriate use of QuAD and output of a properly executed and coded content by ensuring production teams follow the approved processes and guidelines.
Due to the fluid nature of the work related to QuAD, it must be understood that the day-to-day functions of this position may change, depending on priority needs and platform state.
Assignment Scope
• Functions as a key stakeholder for tools and capabilities for the HE disciplines both within Company and external to the organization (vendors, authors and customers) on QuAD maintenance and development.
• Assignments high complexity in nature
• Ability to communicate with several different key stakeholders
• Minimal direct supervision of day-to-day work
• Reports to the Director, Standardized Capabilities and Tools
Key Attributes and Their Application
• Demonstrates thoughtful, strategic and customer focused decision making
• Takes initiative, leads change and solves problems
• Engages and communicates collaboratively to build high performing teams
• Ensures all stakeholder needs and requirements are reflected in prioritization and decision making.
• Exhibits strong written and verbal communication skills
Attributes
• Strong decision making and problem solving - through the collection and analysis of available, relevant, and reliable information, knowing who to ask for opinions and input, and acting upon the analysis in a timely and effective manner
• Identifies areas of improvement, plans a strategy, and acts independently to create or promote improvement.
• Exhibits curiosity and learning agility to discovering and understanding market and customer requirements as well as learning and applying first time solutions.
• Open minded and flexible in navigating roadblocks and creating innovative solutions
• Behaves ethically and with integrity, supports Company’s core values and beliefs.
• Strong organizational skills, with the ability to manage multiple complex programs with inter-related asset and timing dependencies
• Strong Technical skills; able to identify issues early enough to mitigate risk and implement a successful solution
• Strong leadership skills, including developing and maintaining constructive and cooperative working relationships with others, seeks out contrary perspectives and is approachable
• Provides strong, timely and appropriate written and verbal communication to internal and external stakeholders
• Understand the concept and processes of development workflows; works with others to develop unique solutions to problems.
Job Duties
Planning: Helps on-board teams to approved processes and guidelines related to MMI development in QuAD. Collaborates with Content digital teams to ensure content is being developed in the most stable, efficient manner using the proper tools. Anticipates and adjusts for problems and roadblocks. Measures performance against goals, evaluates results.
Risk identification and mitigation: Point of escalation for studio/media teams to resolve QuAD issues. Communicate out new processes, ensures questions or issues are addressed quickly.
Problem solving: Interacts with decision makers/stakeholders to resolve conflicts between product, technology and business teams with various aspects of issues resolution. Makes and implements decisions compatible with organizational and business goals. Defines issues/needs thoroughly and accurately. Analyzes impact of decisions before executing them.
Leadership: Establish alliances with other departments and organizations in order to assess potential partnerships in order to mitigate issues. Demonstrates initiative and assumes responsibility for successes and failures. Plans strategically to minimize situations of a reactive nature.
Responsibility %
50% - Training, reviewing and monitoring QuAD work
30% - Issue resolution
10% - Workflow review and optimization
5% - Dependency relationship management
5% - Best Practice Implementation