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Associate Systems Operations Intern
Entertainment & Media Industry Company
Greenwood Village, CO, United States
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JOB SUMMARY
Works on assignments that will span one or more of the following areas:
• Process/Repair Analysis
• Process/Repair Documentation
• Process/Repair Ticket Work and Resolution
• Process/Repair Ticket Escalation and Tracking to Resolution
MAJOR DUTIES AND RESPONSIBILITIES
• Responsible for
• Executing and validating support center process scenarios using the available documentation and tools; and
• Identifying gaps in process design, documentation, and toolsets.
• Executes support center process/repair scenarios as currently documented, primarily in a Linux environment.
• Evaluates process design, documentation, and available tools for their completeness.
• Reviews trail execution times against historic execution times to determine optimization opportunities
• Reports and summarizes findings for APO Support Center management
• Performs other duties as assigned
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
• Proficient in MS Word and MS Excel applications
• Basic Linux Experience
• Ability to follow documented technical instructions and ask for help when needed
• Ability to make decisions and solve problems while working under pressure
Must have very strong written and verbal communication skills and should have good presentation skills.
• Ability to show judgment and initiative to accomplish job duties
• Ability to analyze, interpret data and synthesize recommendations
• Ability to work across functional boundaries, build consensus and drive results
• Excellent analytical skills
• Must be a problem solver, able to balance competing priorities, have a strong process orientation and be able to manage through complexity and rapid change
BASIC / MINIMUM QUALIFICATIONS:
• Bachelor's Degree in Computer Science, Electrical Engineering, or related field
• MUST BE currently enrolled in a Graduate Coursework in Computer Science, Network management, Telecommunications or related field
• Minimum 3.0 GPA
Education
Graduate coursework in Computer Science, Network Management or related field.
WORKING CONDITIONS:
Office environment
No travel required