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Analyst - CRM Systems
Entertainment & Media Industry Company
Burr Ridge, IL, United States
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Change Agent (n): an individual with an unstoppable desire to make the future course of something different from what it is, or from what it would be, if left alone.
Do you have a global perspective and are passionate about succeeding? If so, then let’s talk!
At Company, we’re accelerating learning to unlock the full potential of every learner. It’s this vision that sets us apart, contributing to a brighter future where the science of learning improves educational outcomes. We’re harnessing technology to enhance learning, both inside and outside of the classroom, deepening the connections between students and educators to empower greater success.
In fact, we also look for ways to better ourselves. As an MHE colleague, you’ll focus on aligning yourself to four Core Competencies to better anticipate customer needs, more fully engage across our organization, execute with agility and create better products for the educators and learners we touch.
If you’re smart, curious, and passionate about education – join us as we open doors. You’ll work in an enriching, collaborative environment where we create opportunities for learners and celebrate successes. Why? Because learning changes everything.
What will you get out of your career at Company?
• You’ll receive a robust compensation package, 401(k) match, medical/dental/optical insurance and more.
• We all need some time to recharge once in a while. All full-time employees are eligible to receive paid time off, in addition to 10 company-paid holidays per year and a generous sick time policy.
• Eager for a personal and professional development fix? Benefit from online educational programs and/or a generous tuition reimbursement program.
• Are you passionate? If so, you’ll be part of collaborative, creative and purposeful teams who have a history of promoting from within.
• Every position at Company makes an impact on the future of education.
We have an opening for an experienced, innovative, strategic CRM Systems Analyst in our Burr Ridge, IL office. Does this sound like you?
The CRM Systems Analyst will support the ongoing development of core CRM and Marketing Automation software platforms. As part of this role an incumbent will be driving CRM system enhancements and supporting strategic level analysis associated to sales pipeline and outbound marketing opportunities. This role will support the Director – CRM System in all role capacities and will serve as a SME in gathering user system functional requirements as part of broader system projects.
Critical Functions:
• Support continual development and optimization of CRM platform and architecture. As part of this responsibility it is expected that requirements for new functionality will be collected, developed and presented to senior leadership for prioritization.
• Take leadership role on day to day system analysis and project leadership of key projects that interact with CRM platform.
• Support ongoing development of analytical reporting used as part of both business pipeline reporting as well as marketing automation efforts.
• Effectively presents and makes persuasive arguments to convince key clients to take action, and negotiates effective solutions between key individuals.
• Develops approaches and manages work to ensure the highest quality results for customers.
• Effective in supporting and leading the strategy through quality of work outputs and ability to partner with customer throughout organization.
• Drives organizational efficiency.
• Support a culture of data-driven decision making, via the increased commitment to and utilization of data.
Requirements
A successful candidate will have:
• Undergraduate degree in business, economics, management information system or other quantitative oriented discipline, or equivalent work experience.
• Three plus years of CRM system experience with demonstrated success in supporting business projects and system implementations.
• Outstanding cross-functional leadership; ability to influence across groups with strong communication and presentation skills.
• Demonstrates high level of personal credibility; ability to work collaboratively and build relationships with all levels within an organization.
• Demonstrated use of advanced statistical method and high level knowledge of analytics to lead execution and mentorship with others in the organization.
• Strong competency in MS Office products, especially Excel and Access.
• Ability to travel occasionally required (10-20%).
A successful candidate may have:
• MBA or another advanced degree.
• Additional applicable certificate / certification programs.
• Experience with SQL and Tableau (strongly preferred).
Next Steps:
• If you’re interested in this position, submit your resume.
• We’ll review your resume, and if you might be a match, we’ll contact you.
• After our first conversation, you may be invited to interview with others at Company. This is your time to shine!
• If you’re eager, dynamic and ultimately a good fit, you’ll be afforded the opportunity to change the future of education.
Join a team of those who want to make a difference in education, are intellectually curious and have integrity! We can offer a means for you to achieve the goals you want to accomplish in your career. Please apply – right now – we can’t wait to meet you!
Company is an EOE/Male/Female/Disability/Veterans/Sexual Orientation/Gender Identity. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email ___@___(apply_to_show_email) and your request will be forwarded to the appropriate individual.