What is the opportunity?   • Automotive Finance Adjudication (AFA) processes automotive dealer credit applications.   • As an adjudication officer, you will adjudicate credit risk and borrowing requests within a delegated lending authority (DLA).   • You will interact with dealer clients and take responsibility for enhancing the client experience. What will you do?   • You will apply your judgment to ensure a balance between revenue maximization and risk mitigation.   • Apply your knowledge of credit policies and procedures to provide sound credit decisions.   • Takes ownership of client concerns and be accountable as the first point of contact.   • Provide consistent service to uphold Client Service Commitments (CSC). What do you need to succeed? Must-have   • Experience in delivering customer service excellence in a call handling environment   • Credit knowledge and a demonstrated ability to apply credit principles   • Ability to work independently and interact effectively within a team   • A drive to work efficiently in a fast paced environment   • Availability to work within the business hours of 8am-11pm Monday-Friday, 9am-9pm Saturday & Sunday, and some statutory holidays Nice-to-have   • Bilingual in French and English What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.   • 2 weeks’ vacation to start   • A comprehensive Total Rewards Program   • Leaders who support your development   • Ability to make a difference and lasting impact   • Opportunity to take on progressively greater accountabilities *LI-IB1 Diversity and Equal Opportunity Employment: Company is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. Join Our Talent Community Want to be in-the-know about great career opportunities at Company? It's easy! Join our Talent Community and get the inside scoop on jobs, career paths, recruitment events, and more!