This job has expired, please see additional jobs below
Accounts Receivable Specialist
Entertainment & Media Industry Company
San Antonio, TX, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
This position will Manage the day to day collection activities associated with a portfolio of commercial accounts ranging from $250K to $35M in receivable balances.
Responsibilities
Collection Activities - 95%
• Contact customers and/or their representatives (related Account Executive, attorney, trustee, designated contact) via phone, mail, or email to resolve past due balances.
• Negotiate mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.
• Accurately document comments/actions taken on customer accounts to maintain good tracking and history on the system(s) of record.
• Facilitate resolution of disputed balances via research and/or reconciliations.
• Provide quality customer service to internal/external customers including, but not limited to, reasonable inquiries on collection status and requests for information.
• Maintain established service level agreements with branch locations and other functional areas.
• Meet or exceed established performance metrics.
Credit / Rebills / Agency Updates - 5%
• Work with the Account Executives, Finance or the customers when credits or rebills are needed. Research request for credits/rebills and resolve timely.
• Prepare accounts for/contact/update 3rd party agencies as needed to facilitate external collections.
The scope of this job is division-wide.
Qualifications
The incumbent will work smoothly and in concert with others in Accounts Receivable, Finance, Sales and outside the organization with a focus on providing a high level of customer service
Experience
Minimum Job-Related Experience Required: 2-5 years of relevant experience, with at least 2 years working with collections or customer service.
Education
Minimum Education Required: High School some college preferred.