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Account Director
Advertising Industry Company
Nashville, TN, United States
Job Details - this job has expired, please see similar jobs below
We are an experience design agency with a relentless focus on the customer.
The way a customer experiences a brand has a profound impact on perception, purchase behavior and loyalty. That’s why our work begins and ends with our clients’ customers. We listen to them. Validate with them. We even include them in our experience design process. We do this to create experiences that are simpler, more useful, entertaining, and convenient. Our mission is to in some way change their lives for the better.
Today we’re 850 people in 12 offices on 4 continents.
We are thinkers. Makers. Do’ers. We speak a dozen different languages and are inspired by a million different things. But no matter what our discipline is or where we are in the world, we’re united by a common excitement for digital that’s absolute and contagious.
Account Director
The Account Director has responsibility for managing and growing the client relationship of an account or portfolio of accounts. The Account Director provides engagement leadership, develops senior level client relationships and is regarded by the client as an expert and trusted advisor. The Account Director serves as the leader of the core Company team, which partners with a client or clients. The Account Director is responsible for client satisfaction and overall business profitability.
Responsibilities:
• Financial management of account revenue and profitability for the business unit
• Develops and delivers organic growth within accounts
• Provides strategic direction for assigned clients within the business unit and works to uphold high standards of Client satisfaction
• Achieves positive results through web-based campaigns and programs
• Delivers metrics on the overall quality of the relationship and the product provided to the accounts
• Ensures all Statements Of Work are documented, accurate, and implemented
• Fosters relationships with other Account Directors and Account Team Members across the company
• Mentors and coaches team members while motivating and leading overall project teams
• Defines and implements best practices at the business unit level
• Contributes to overall development of the Client Services department
Requirements:
• Must have 10 years of Account Management experience in an Internet Marketing, Advertising, Online Media or Management Consulting discipline
• Requires experience working with complex Fortune 500 clients delivering annual services revenues in excess of $5MM each
• Strong willed, confident and able to influence
• Must be able to work across agencies and be a digital expert among other agency partners
• Has obtained a Bachelor’s degree or higher in one of the following areas: business, marketing, communications, e-business engineering or computer science
• Must have previous experience building website from scratch or being part of complex website redesigns, including understanding the foundations of platform and content management systems
• Must demonstrate a solid understanding of Customer Relationship Management, Content creation and Management, Analytics, Digital Marketing, eCommerce, Database Marketing, Relationship Marketing and Internet Technologies
• Must have previous experience working with creative, strategy and tech teams to conceive, recommend and deliver the appropriate digital solution to serve the clients marketing objectives
• Has experience partnering with analytics teams to forecast and measure program effectiveness
• Has proven competencies in managing complex teams and client relations
• Possesses solid experience in formulating and driving long-term strategic account plans, strategies, and roadmaps and possess the ability to react quickly, assess, and implement solutions
• Exhibits advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail
• Facilitates team motivation and team leadership skills and the ability to work with a distributed team
• Must be able to interact with others using tact and always exhibiting good judgment
• Automotive experience a plus