Medical Operations Job Description
Medical operations
provides CDM process expertise for Global Clinical Development Initiatives (Clinical, Regulatory and Drug Safety).
Medical Operations Duties & Responsibilities
To write an effective medical operations job description, begin by listing detailed duties, responsibilities and expectations. We have included medical operations job description templates that you can modify and use.
Sample responsibilities for this position include:
The MOC is responsible for coordination of operational activities of current systems/processes Scientific Engagement, ABAC, ZINC, WISDOM, Key Evidence Generation (KEG), External Experts Engagement at Local level in cooperation with TAMM, MGM and CMD
Develop and implement a vision for the organization's Care Management program, supporting the top-quality team of nurses delivering that service
Provide the clinical input into the organization's 's medical strategy and processes, including utilization management, pharmacy management, and quality management
Identify the right metrics by which to gauge the progress and success of our care management program and other medical operations
Review clinical records and appropriateness of care for our costliest, highest-risk cases
Developing and implementing value-based healthcare management programs designed to improve the health outcomes and patient experience for members and participants
Reducing overall costs and optimizing the company's competitive position in the marketplace
Overseeing utilization, care and disease management programs and appeals and grievances for all lines of business
Oversee the preparation, review process and finalization of contracts and related documents with third parties related to the US Medical Affairs strategic initiatives
Oversee the preparation, submission and documentation processes for compliance with Sandoz Professional Practices Policies (SP3) for US Medical Affairs strategic initiatives
Medical Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Medical Operations
List any licenses or certifications required by the position: PMP, BLS, CPR, NCQA, PCMH, EMT, UK, PRINCE, PA, APICS
Education for Medical Operations
Typically a job would require a certain level of education.
Employers hiring for the medical operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Medical, Education, Nursing, Management, Business, Pharmacy, Healthcare, Science, MBA, Health Care
Skills for Medical Operations
Desired skills for medical operations include:
Commercial environment
Evidence generation
Claims management and medical management programs
Healthcare delivery systems
Ongoing protocol and disease related terminology and the drug development process
Business processes and systems
Clinical Evaluation Report document creation
Clinical evaluation report regulatory requirements
Is highly desirable
Drug safety and the drug development process
Desired experience for medical operations includes:
Applies problem solving skills to move projects forward and identify key project issues
10+ years of Managed Care experience within Care and/or Utilization Management
Experience in Managerial and/or Supervisory role
Oversee the documentation and reporting for Sandoz transparency reporting (Sunshine) for payments to Health Care Professionals in connection with US Medical Affairs programs/activities and Phase IV/NIS studies
Gather clinical and scientific insight regarding in-line products and future products through research, attendance at medical society meetings, and ongoing professional associations
Carry out communication plans supporting the scientific communications needs and core strategy
Medical Operations Examples
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Medical Operations Job Description
Job Description Example
Our company is growing rapidly and is looking for a medical operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for medical operations
- Contribute to on-boarding, training and mentoring of associates
- Effectively communicate with leadership team that sits on committee
- Manage communication to requestors and advise of submission status
- Drive review and status meetings and decisions through developing agendas, minutes, and communicate / distribute key reports and metrics
- Perform fair market value (FMV) assessments of IST budgets
- Establish and maintain professional relationships with external stakeholders to collect information required for study activation, including regulatory documentation in compliance with Halozyme SOPs, study agreements, or other guidelines
- Develop timelines for IST review and activation processes and manage projects and teams to those timelines
- Refine or define processes to accommodate the expansion of the IST program, and develop appropriate Work Instructions, forms, charters and communication plans
- Develop and deploy reports and other resources to facilitate the strategic plans, and communicate IST value proposition across the company
- Manage relationships with internal stakeholders and partners to ensure efficient operation of GMR studies and maintain knowledge base of processes and systems that impact GMR
Qualifications for medical operations
- Build a clinical knowledge base in order to represent GMR and Halozyme in external relationships and contribute to scientific and strategic decisions around GMR projects
- Manage vendors in support of systems and projects starting with the RFP process through the initiation and implementation
- Contribute to the development of GMR resources, strategic initiatives, and reporting and analytics/forecasting projects, as needed
- Recommending and implementing innovative process ideas that impact clinical trials management and cost efficiency
- Working comfortably within a fast-paced and dynamic work environment, with a high level of autonomy, and ability to embrace change
- BA or BS with bioscience major
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Medical Operations Job Description
Job Description Example
Our company is searching for experienced candidates for the position of medical operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for medical operations
- Participates in call monitoring and patient logs calibrations and reviews calls being disputed and manages the service quality for assigned teams
- Audits and observes supervisors to ensure coaching is effectively provided and documented
- Coaches and develops teams in all areas of performance including, but not limited to quality, quantity, productivity and leadership
- Directly manages a team of Engagement Coaches and directs their activities toward accomplishing engagement center goals and objectives
- Hires, trains, develops and retains a diverse workforce
- Partners with Recruiting team for any needed hiring needs
- Writes and conducts performance evaluations, makes employment decisions, sets performance goals and objectives for assigned team
- Works directly with the client(s) and helps develop a sound business relationship
- Demonstrates leadership abilities with business units using appropriate influencing and consensus building skills to manage expectations and cultivate relationships
- Ensures client KPI’s are met or exceeded
Qualifications for medical operations
- Minimum of 5 years of pharmaceutical industry experience, including monitoring clinical studies with appropriate knowledge of GCPs and regulations
- Evidence of project management and team leadership experience
- Understanding of pharmaceutical R&D and Medical Affairs functions
- Familiarity with Investigator Sponsored Trial compliance and regulatory landscape
- Effectively interface with other line functions within Halozyme (e.g., Regulatory Affairs, CMC, Commercial, Project Management, ) and function autonomously as the CDMA line function lead to project teams
- Build strong relationships with external parties, such as key opinion leaders and clinical investigators
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Medical Operations Job Description
Job Description Example
Our growing company is looking to fill the role of medical operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for medical operations
- Encourages site participation and participates and plans community activities
- Ensures accurate and timely communication of client issues to and from the teams
- Participates in team meetings, joint calls, and client call monitor sessions
- Ensure on-going maintenance and upkeep of assigned call center
- Ensures maximum productivity by maximizing on-phone time for all specialists to include acceptable non-productive levels
- Manages profit and loss activity of site-specific teams
- Coordinates assigned contact center projects
- Provides support and resource backup to SR Operations Manager
- Manages various processes through other departments
- Produce and deliver Weekly Operational executive reviews
Qualifications for medical operations
- Responsible for invoice management, generation and reconciliation
- Coordinate all client related travel and presentations
- Client point of contact for account project management functions
- Assures that all departments and managers are working in operational efficiency while achieving strategic objectives of the organization
- Partners with workforce management to ensure coverage of all shifts
- At least one (1) year supervisory experience is required
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Medical Operations Job Description
Job Description Example
Our growing company is looking to fill the role of medical operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for medical operations
- Continually assesses the department for compliance with all federal, state, local and other regulatory (Joint Commission, OSHA, CMS, ) requirements
- Supervision – Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports
- Accurately processes vessel documentation such as voyage reports, illness logs, 911 logs, crew sick lists
- Develop and implement a flexible resource model to manage all aspects of the dynamic medical writing workload resourcing
- Serve as liaison for implementing Medical Writing vendor partnerships in conjunction with the PSRM group
- Lead for developing and implementing department communication plan
- Lead for establishment of effective meetings for information sharing, planning and coordination across Medical Writing functions
- Works with Head of Medical Writing to standardize and implement department periodic summaries and/or reports
- Works with the Head of Medical Writing to facilitate the change management process within Medical Writing
- Registry of Phase 4 studies Project Management and support of other MA projects described in this profile, incumbent managing ongoing and upcoming registries
Qualifications for medical operations
- At least one (1) year of experience in a client facing role is required
- Experience in a clinical medical/surgical setting is required
- Previous experience with outbound calling programs is strongly preferred
- Previous sales program experience is strongly preferred
- Previous experience with a medical triage call center in a call center environment is strongly preferred
- 1-2 years of customer service experience, with medical knowledge/healthcare customer service experience a major plus
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Medical Operations Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of medical operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for medical operations
- Supporting other projects, such as medical information requests, budget planning, web portal, and audit activities
- Define, design and implement the IT business needs for field and corporate office based Medical Affairs team while working closely with medical affairs leaders, Information Technology (IT), and other key cross-functional stakeholders
- Develop, design, and implement reporting metrics (qualitative and quantitative) and dashboards that meet the business needs and objectives of the Medical Affairs leadership team
- Lead strategic planning for Medical Affairs that includes capacity modeling, operating reviews, department budgeting and operations
- Manage vendors, consultants and other third parties
- Lead department, project teams and related initiatives as appropriate
- Oversee the clinical administrative coordinator staff and review their performance metrics
- Provide coaching and mentoring to staff members who are not meeting production standards
- Conduct training sessions in order to educate the staff on new processes and procedures
- Have 1-on-1 meetings with the staff and do quality audits of their work
Qualifications for medical operations
- Phone-related customer service a plus
- Knowledge and interest in medical services like insurance and health conditions
- Supervise reception and medical staff
- Assist management with daily center operations to include development of reception and medical staff, assessment and improvement of processes, troubleshooting issues and managing donor flow
- Knowledge of business operating procedures
- A minimum of a Master degree in medical sciences or an equivalent