Hardware Support Job Description
Hardware support
provides installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware.
Hardware Support Duties & Responsibilities
To write an effective hardware support job description, begin by listing detailed duties, responsibilities and expectations. We have included hardware support job description templates that you can modify and use.
Sample responsibilities for this position include:
Receive opportunities and drive them through the entire hardware resale process including pricing, proposal development, contracting, contract administration, billing and purchase orders
Install/configure hardware
Perform equipment staging, planning, calculate system hardware layouts within development, test, and production environments
Resolve System and Hardware related issues in a timely manner
Installs, relocates, reconfigures, removes, and maintains hardware, voice, and online data processing equipment
Receives, troubleshoots and resolves inbound customer and internally escalated calls relating to system hardware or software issues
Work with remote OS support teams to troubleshoot hardware failures
On Call with the requirement to be on site in approximately 1 hour in the event of a server hardware failure
Perform all hardware, software, and firmware upgrades
Identify process problems and inefficiencies including the root cause and recommend solutions
Hardware Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Hardware Support
List any licenses or certifications required by the position: MCSE, ARU, ERP, HP, JAMF, SCCM, HDI, RHCE, CCNA, RAID
Education for Hardware Support
Typically a job would require a certain level of education.
Employers hiring for the hardware support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Computer Science, Engineering, Associates, Education, Electrical Engineering, Science, Physics, Computer Engineering, Electronics
Skills for Hardware Support
Desired skills for hardware support include:
Hardware
Operating systems and LAN/WAN network technology used in the organization
5-Why
Disciplined technical problem-solving techniques like 8D
FMEA
Fishbone
Among others
Methods
Principles
Related hardware and software
Desired experience for hardware support includes:
Must be willing to answer calls after normal working hours
A driver’s license clean driving record
Working knowledge of Microsoft Exchange and Active Directory a plus
Working knowledge of BSD based Linux a plus
Minimum of 1 year experience in supporting and maintaining electro-mechanical devices Printers, domestic appliances etc either as field or workshop engineer
A-Level Education / Leaving Certificate or equivalent
Hardware Support Examples
1
Hardware Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of hardware support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hardware support
- Work directly with enterprise level customers to manage and resolve any hardware related issues
- Run and facilitate (cross-functional/customer) project meetings to drive long-term hardware initiatives or bring systematic failures to resolution
- In collaboration with QA team, build custom hardware solutions for niche customers, assist in testing of new software/firmware builds, install unit into vehicles for deep dive analysis
- Work with Director and Hardware UAT Manager to outline weekly, quarterly, and yearly team goals
- Install the desktop
- Configure and support computer systems and databases in high volume data environments using Oracle, Sybase, SQLServer, MySQL or Postgres and other up and coming technology
- Develop and maintain network diagrams and system configuration documentation
- Assist in development and maintenance of System Security Plans
- Manage, monitor, troubleshoot, install and configure network devices such as routers, switches, and firewalls according to security guidelines
- Perform system administration, configuration, and troubleshooting for Windows/Unix/Linux RedHat 4 and higher, workstations/servers including advanced kernel, threading, and custom RPM developments applications
Qualifications for hardware support
- Living and working experience in country of customer base
- Analytical and horizontal thinking
- Person able to work independently with respect to the teamwork
- Self confident and communicative person
- Acting as a subject matter expert on the supported product range we are expecting to have a team member with strong analytical capabilities, who will be comfortable with the use of technical manuals, wiring diagrams to troubleshoot, identify and resolve issues
- Technical degree in machine maintenance or equivalent
2
Hardware Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of hardware support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hardware support
- Assists with records and audits of equipment, space, and spare parts inventories
- Supports the installation, additions, moves, and changes to Raised Floor and NER equipment
- Provides break/fix on-site support for all equipment within a Raised Floor and NER
- Grants emergency access to critical environments within a high-risk facility to vendors and other business line staffing
- The ideal candidate will possess very strong technical problem solving skills, excellent communication skills (both written and verbal) and will be able to work in an international team
- Offers 2nd level support hotlines for affiliates and regions in order to minimize system down times, allowing for a fast workaround or solution
- Provides on site support for local and regional service activities to ensure success in complex repairs, applications, modifications and first installations
- Responsible for maintenance and updating of a product specific knowledge pool
- Contributes to the provision of GCS service deliverables for all relevant milestones in development and product care projects
- Responsible for building, maintaining, and enhancing solid relationships with vendors, internal stakeholders within various business units
Qualifications for hardware support
- Knowledge of electrical safety, circuit and electronics fundamentals
- Fluency in English and in Finnish
- A first experience in supporting and maintaining electro-mechanical devices such as Printers, domestic appliances
- Excellent team player with a committed approach to teamwork and customer responsibilities
- A first experience with customer will be preferable
- Ability to work independently with respect to the teamwork
3
Hardware Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of hardware support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hardware support
- Assists in the evaluation and selection of software and hardware
- Coordinate the purchasing of technology hardware and software through effective budget development
- Plan and execute life cycle management of all end-user technology hardware and software
- Supervise Manager, Campus Technology Support, Help Desk Specialist, Technology Trainer, IT Asset Specialist, Hardware/Software Support and IT Warehouse Worker
- Backup Tapes rotation and management
- Use ServiceNow (Problem, Change and Asset Mgmt tool) to implement changes, resolve problem tickets and maintain accurate asset management information
- Decommission old servers and removed them from server racks
- Installs, maintains, and upgrades OSs and applications for Windows, UNIX and Linux environments
- Manages file systems and configuration
- Assists in warehouse and disposition of assets
Qualifications for hardware support
- High level of competency in MS Excel is a must
- Seek opportunities to convert application related inquiries into new or developed sales possibilities
- Be proficient designing for high noise and harsh environments
- Ability to disconnect, relocate and reconnect various IT Equipment
- Operating systems, Windows 7, Windows 8, Windows 2008 Server, Windows 2012 Server
- Networking devices, firewalls, routers, switches
4
Hardware Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a hardware support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hardware support
- Coordinates and executes all aspects of the Cubixx installation process with customers, other departments and 3rd party installation resources, to include customer pre-installation requirements (customer consultation to determine location, Ethernet connectivity, additional customer requirements, etc)
- Trains Clients on Cubixx product functions and general troubleshooting
- Utilizes and enforces Cubixx Incident and Request Management Standard Operating Procedures to ensure that all incidents and requests are accurately logged, categorized, prioritized and updated, and that defined Service Level Agreements for response times, incident resolution, and request fulfillment are met
- Utilizes Case Management System to identify trends that will result in improved unit uptime, performance, efficiencies
- Utilizes the defined Configuration and Asset Management System to accurately track the physical and functional attributes of all Cubixx assets, the deployment, operation, maintenance, upgrade/refurbishment, de-installation, and decommissioning of those assets
- Instruct customer or related personnel on handling IT aspects of Cubixx
- Develops and optimizes of Standard Operation Procedures, Work Instructions, Job Aids, Process Flows, Manuals and tools to support the Cubixx system
- Works collaboratively with IT, Pharmacy and Clinic departments to ensure the success of the Cubixx initiatives
- Collaborate with Customer Care Management to resolve hot issue escalations and project initiatives for customers and/or specific cases
- Monitor weekly support metrics measuring team efficiency and case resolution
Qualifications for hardware support
- Peripherals, printers, scanners
- Database software for small businesses, Microsoft Office software, basic SQL databases
- Email, antivirus software, web filtering, virus removal
- Small business data backup systems, backup restorations
- Earn generous PTO
- Degree in Electrical Engineering from an accredited university and currently enrolled, working toward a related PhD
5
Hardware Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of hardware support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hardware support
- Maintain situational awareness of all IT assets and employ unified and integrated asset inventory management linking individual hardware equipment, assigned software, the primary end user and organization/location information together
- Experience and understanding of hardware supply chain requirements to maintain physical inventory requirements
- Perform hardware audit reconciliations and recommendations
- Ability to lead or coach other team members to negotiate necessary terms for hardware and software contracts
- Provide direction for lifecycle management to ensure proper maintenance and warranty tracking of all hardware assets across the enterprise
- Knowledge of financial principles, budgeting, Capex, Opex and TCO
- Continually modify internal processes to meet the changing business needs and cross-functional modifications
- Schedule and run discovery calls with internal/external customers to understand business needs to identify and recommend next steps/actionable items to address issues or inquires
- Manage timelines of project firmware and/or script pushes
- Perform monthly NRU report for all top 25 customers
Qualifications for hardware support
- RF Experience +3 years
- Optical Experience +3 years
- Hands On Design of product Experience
- Script writing (Pearle, Python, Testlab, Labview)
- Must be available for travel 75% of the time
- Experience designing over a range of products including telecom, industrial and consumer in RF and Optical