Customer Master Data Job Description
Customer master data
provides master data training as needed to new users of Data Governance Tool and other SAP Master Data Transactions.
Customer Master Data Duties & Responsibilities
To write an effective customer master data job description, begin by listing detailed duties, responsibilities and expectations. We have included customer master data job description templates that you can modify and use.
Sample responsibilities for this position include:
Works in partnership with IT and Director, Customer MDM, to design and implement Data Quality Initiatives, including associated tools/processes including Realtio, QlikView, interfaces to ECC/SAP, SFDC
Leads, in partnership with IT, design and implementation of Data Quality Initiatives, including associated tools/processes including Reltio, QlikView, interfaces to ECC/SAP, SFDC
Analyze data integrity for the defined systems under his/her responsibility and identify problem areas
Liaise with data stewards of the respective system and conduct research to determine the best course of action to correct the data
Analyze and problem solve issues with current and planned systems as they relate to the integration and management of data (for example, review for accuracy in record merge, unmerge processes) understanding the impact when data from disparate systems is brought together
Analyze reports of data errors to provide ongoing appropriate inter-departmental communication and monthly or daily data reports
In collaboration with data stewards and technology, design, develop and prioritize processes necessary to accurately capture high quality data
Create graphs, reports, and presentations in collaboration with other members of IAM, the business and BTS, interpret data and develop recommendations based on findings
Informing Supervisors of any issues or opportunities with existing customers, such as upcoming major contract renewals
Being the primary contact with the country-based account management team, commercial and query teams
Customer Master Data Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Master Data
List any licenses or certifications required by the position: SAP, PTP, MM, OTC, CDE
Education for Customer Master Data
Typically a job would require a certain level of education.
Employers hiring for the customer master data job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Finance, Accounting, Business/Administration, Education, Computer Science, Management, Associates, Engineering, Technical
Skills for Customer Master Data
Desired skills for customer master data include:
SAP
AS400 system environments
Divisional CMD policies to ensure high data quality of customer master data in Mainframe
JD Edwards
Business process
MS Excel
MS Office package
Database experience
Microsoft office tools
Oracle
Desired experience for customer master data includes:
Lead and develop a team of IT professionals within the Customer Systems providing thought leadership associated with new platforms
Excellent experience working with Informatica/ Retail experience would be a plus but not required
Experience with databases such as DB2, SQL Server
Experience with customer identification and address standardization processes
EDI or 3rd Party Marketplace
Experience and comfort working directly with senior leaders
Customer Master Data Examples
1
Customer Master Data Job Description
Job Description Example
Our company is hiring for a customer master data. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer master data
- Administrate and follow up on return notifications and make necessary changes in SAP
- Adhere to all CARM processes for data creation / maintenance
- Partnering with the business to sell and help sell
- Maintain an excellent level of data consistency and integrity across all systems
- Manage daily, weekly and monthly tasks/reporting
- Be an Advantage Champion
- Observe and correct customer divisional master data inconsistencies
- Recommend improvements to processes and controls
- Monitor and provide regular metrics on data quality pricing errors
- Verify financial health and appropriate tax documentation confirm customer is not on the Federal Bureau of Industry and Security’s list of excluded persons or companies
Qualifications for customer master data
- Good commercial acumen with experience of dealing with commercial issues
- Proven ability to work with a focus on continuous improvement
- OMaintain Customer Master data in Vistex, the external Rebate/Bonification system
- Min 2 years in the Accounting department of an industrial company or in an accounting company
- Proven expertise in data analysis, data modeling, and data management techniques
- Experience in HP QC (Quality Center), MS Sharepoint
2
Customer Master Data Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer master data. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer master data
- Accountable for overall data stewardship activities for core customer master data and select extended attributes, customer rosters/memberships, and policies/procurement of 3rd party data to supplement internal data
- Implements and drives accountability of data policies and standards, solicits the requirements/ concerns of all business stakeholders for the Data Stewardship Team
- Works with the Director, Customer Master Data Management to identify and implement performance metrics for the Data Governance organization
- Serves as an escalation point for all incoming customer master related queries and data issues originating due to data quality
- Reviews and prioritizes data issues and as required escalates issues to the Customer MDM Governance Council
- Measures compliance with standards / policies and defines exception remediation approach
- Drives impact analysis of any master data attributes or data sources change, enhancements or change requests
- Delegates key activities and operations to Data Stewards from data quality checks, issue resolution, performance monitoring, auto/manual match and merge queue monitoring
- Supports in collaboration with the Director, Customer MDM, US Region Customer MDM Governance, policies, and business rules, with strong enterprise-wide collaboration
- Develops and maintains Service Level Agreements (SLAs) with BUs for services provided to ensure understanding of support levels and key metrics of performance
Qualifications for customer master data
- Bachelor’s / Master’s degree in Information Technology, Business, or an equivalent combination of education and experience
- Five (5)+ years of systems/data analysis experience in a large international manufacturing company
- Basic programming experience to write queries and formulas
- Data Migration experience (ETL) Experience with systems implementation and/or process transformation
- Internally driven and has experience working with a cross disciplined team at a fast pace in a demanding environment
- Can process and disposition a high volume of requests in an organized and efficient manner
3
Customer Master Data Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer master data. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer master data
- Develops and maintains for this area Process Narratives, Work Instructions and Standard Operating Procedures for all major business processes
- Establishes functional plans and tracking/KPIs, and stakeholder communications related to these
- Drive operational efficiencies for this area in partnership with the Operations Excellence pillar and Director, Customer Master Data Management
- Seek out, coach, and mentor high potential staff for rotational roles to develop next generation of Comm Ops leaders
- Drives accountability and overall ownership of the US Region Customer MDM Governance Program
- Develops overall vision, goals, and strategic direction for the customer master data governance program
- Drives alignment with Executive Leadership Team and other stakeholders utilizing Customer Master Data assets
- Develops and executes a multi-phase roll-out plan for Customer Master Data capability build
- Supports Commercial Ops pillar leaders and broader stakeholders (BU, IT, Supply Chain, Finance, ) as key internal business partners, leveraging very strong cross-functional collaboration/influence skills to drive critical initiatives (e.g., tools or process evolution)
- Works with functional data owners to develop policies and processes to optimize, secure, and leverage customer master data as an asset
Qualifications for customer master data
- Specific (foundational) data operations tasks (eg
- Minimum of 2 years in Master Data/Order to Cash environment in a multinational organisation and/or Shared Services environment
- Experience of creating, managing and analysing records/data through computerized systems, ideally in multinational organisation and/or Shared Services environment
- Other European language from CCE(P) considered as a plus
- Ability to analyse financial information and provide solutions to issues
- Time management, planning and organisation
4
Customer Master Data Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer master data. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer master data
- Create and edit Master Data according to established policies and desktop instructions (SAP)
- Works with functional data owners to develop customer master data definitions and standards
- Identifies right mix of functional data owners for the various logical groupings of master data
- Facilitates ongoing communication to executive leadership and all other stakeholders on progress and maturity of this region capability
- Owns, leads, and facilitates US Customer MDM Governance, policies, and business rules, with strong enterprise-wide collaboration
- Accountable for establishing and maintaining for this area Process Narratives, Work Instructions and Standard Operating Procedures/Desk Top Procedures for all major business processes
- Provide subject matter support for customer master projects in other countries/regions
- Accountable for establishing and maintaining Service Level Agreements (SLAs) with BUs for services provided to ensure understanding of support levels and key metrics of performance
- Accountable for functional plans, tracking/KPIs, and stakeholder communications
- Drive operational efficiencies for this area in partnership with the Operations Excellence pillar
Qualifications for customer master data
- 1+ years’ experience in customer service or a business environment
- Review Project / CR SharePoint documents for completeness/correctness
- A good understanding of customer master processes/Data Management processes
- Ability to communicate with commercial partners
- Minimum of 1 year in Master Data/Order to Cash environment in a multinational organisation and/or Shared Services environment
- Ability to analyse data and provide solutions to issues
5
Customer Master Data Job Description
Job Description Example
Our innovative and growing company is hiring for a customer master data. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer master data
- Plan and manage headcount allocations and organizational budget for staff (~$2M per year)
- Support business with communication roll out of new initiatives
- Scrutinizing records coming in a variety of formats for data cleanup
- Strengthening cross-departmental collaborations
- Resolve handling requests and providing customer service, guidance and standard support
- Support investigation and resolution of standard problems
- Support and collaborate on the coordination of activities with other internal departments to meet customer needs
- Manage new customer set-ups and changes in support of business processes of three divisions at CLSC
- Meet or exceed stated service level requirement of 24 hour turnaround for new/changes to CM
- Support synchronization of master data across multiple systems and multiple divisions for both internal and external customers while adhering to ICS controls
Qualifications for customer master data
- Good understanding of business processes and able to process this within a diverse IT landscape
- Strong English & German Language skills
- Ability to analyse financial information and provide solutions to issues, functional knowledge about OTC & Sales as a concept
- Minimum of 3 years in an Order to Cash environment in a multinational organisation and/or Shared Services environment
- Proven experience and Excellent team management skills
- Excellent time management, planning and organisation