Wintrust Mortgage Cover Letter

I am excited to be applying for the position of wintrust mortgage. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for support to the Residential Lending Officer, underwriting and documentation, and closing departments.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of Federal and State compliance regulations
• Prior experience with Ellie Mae’s Encompass Loan Origination System strongly preferred
• Should be proactive, able to self-manage, detail-oriented and highly self-motivated
• Knowledge of the Real Estate and/or Mortgage Industry
• Participate in pipeline management
• Act as Executive Advisory Committee secretary
• Prepare organizational charts quarterly for EAC committee and update as needed on an ad hoc basis in Visio
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point) and Visio

I submit this application to express my sincere interest in the wintrust mortgage position.

Previously, I was responsible for onboarding training and development support for new hires, as well as on-going training for existing employees for Sales, Processing, Underwriting, Closing, and Post Closing/Investor Delivery.

Please consider my qualifications and experience:

• Risk/regulatory compliance
• Collaboration, negotiation, influencing
• Partner with cross-functional stakeholders to drive projects that positively impact how we engage with customers and drive adoption of a customer-centric mindset
• Partner with sales and operations to identify and guide improvement to customer engagement activities including customer surveying strategy (external and internal), customer advocacy and customer referrals
• Conduct ad-hoc root-cause analysis and data-mining around customer issues and journeys
• Produce thought leadership on customer satisfaction, best practice guidelines and standards for customer experience across all touchpoints
• Evaluate our policies and procedures to ensure they are customer-centric
• Partner with analytics team to develop and measure customer loyalty metrics, retention costs, evaluate our products and service quality and track/report progress

I would like to submit my application for the wintrust mortgage opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for onboarding training and development support for new hires, as well as on-going training for existing employees in conjunction with our subject matter experts (“SMEs”) for Sales, Processing, Underwriting, Closing and Investor Delivery.

Please consider my experience and qualifications for this position:

• DE underwriter preferred
• Thorough knowledge and understanding of agency (FNMA, FHLMC, VA, FHA, ) and investor guidelines
• Knowledge of ETL process design is preferred
• Advanced in the use of Excel
• Mortgage knowledge and experience preferred
• Direct experience with Encompass strongly preferred
• Project Management or Six Sigma certification preferred
• Proficient with Microsoft Office products particularly Microsoft Access

I submit this application to express my sincere interest in the wintrust mortgage position.

In my previous role, I was responsible for leadership and guidance to three regional underwriting teams consisting of 3 Regional Underwriting Vice Presidents, 9 Transaction Mangers, 21 underwriters specializing in large complex jumbo mortgage transactions for high net worth borrowers.

My experience is an excellent fit for the list of requirements in this job:

• Maintain responsiveness to all employees and managers
• Thorough knowledge & understanding of agency (FNMA, FHLMC, VA, FHA, ) and investor guidelines, policies, procedures, regulations
• Self-motivated and driven to ensure accuracy and audit thoroughness
• Strong organizational skills excellent verbal (including phone etiquette) and written communication
• Experience in financial services or sales industries preferred
• Experience with escrow administration preferred
• Working knowledge of the entire training lifecycle and combination of skills that include curriculum design and development, facilitation and return on investment
• Strong foundation in adult learning theory, and experience with advanced learning methodologies, frameworks, and technologies

Please consider me for the wintrust mortgage opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for preliminary underwriting metrics and analysis required to accurately price and size new lending opportunities.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Develop customer segmentation strategy to identify customer unmet needs and create messaging that will resonate across all channels including social media
• Benchmark industry and company best practices, competitor customer focus, and trends related to customer experience to incorporate into future planning and maximize effectiveness
• Maintain a supportive work environment and positive culture to increase employee satisfaction and engagement—happy employees lead to happy customers
• Administer the WOW Factor program to recognize employees that go the extra mile for our customers and deliver a best in class experience
• Experience in the financial services industry, healthcare, or other “high touch” business line preferred
• Self-motivated, creative, driven to ensure accuracy and able handle multiple projects simultaneously
• Former development and implementation of processes and protocols preferred
• Self-starter involved in extra-curricular, community or university sponsored organizations