Support Professional Cover Letter

I am excited to be applying for the position of support professional. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for customer facing, walk-in Technology Support inclusive of installation, troubleshooting, repair of desktop technology hardware & software, telephony system & mobile devices.

My experience is an excellent fit for the list of requirements in this job:

• Network technologies like Netscaler, F5 (WAF), Infoblox, Proxy Server(BlueCoat), Layer 7 API Gateway
• SQL Server/ Oracle PL SQL , stored procedures, debugging
• Provide hands-on first and second level technical support to developers and business users - using local support/request ticketing systems
• Conduct day to day management of the hundred and more servers in the various Production, Contingency, Development and UAT environments
• Design, develop and process automated application batch
• Plan and manage changes in accordance with existing M&IB IT Change Management policies
• Produce statistics and reports on BAU and support activities for review with senior managers and customers
• Desirable – understanding of user security management (Active Directory, SSO)

I submit this application to express my sincere interest in the support professional position.

In my previous role, I was responsible for campus hardware and software technical support, installation, imaging, and configuration of information technology assets including desktop computers, laptops, printers, scanners, projectors, telephones, multifunction mobile devices, and Smart Instructor Workstations.

Please consider my qualifications and experience:

• Experienced with recording interviews and documentaries-conducting and shooting interviews and documentary style b-roll
• Experienced with lighting for video creation
• Experienced with music selection for background in recorded interviews and documentaries using documentary-style underscores
• Experienced shooting and post production for green screen technologies
• Provide out of hours support take part in Disaster Recovery tests weekends
• Open and seek collaboration with team-members + engage proactive approach with staff in each function across the organization
• Take responsibility for own area and interact as integrated team-member with other team members
• Accept guidelines from functional Management and proactively inform them on issues, risks for full transparency on progress, situation

I would like to submit my application for the support professional opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical support in the use of personal computer hardware, software, and specialized print and programming technology or operates a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs.

My experience is an excellent fit for the list of requirements in this job:

• A qualification from a reputed Engineering College (B.E
• Informatica , Oracle PL SQL
• Oracle scheduler, CRON , Autosys
• SQL Server, .Net, SSIS, SSRS, UNIX
• Thorough understanding of the project life-cycle and tools, standards and best practices
• Qualification from an Engineering College MCA/BE/ME (1st class
• Database (Oracle or any other DB) , Unix Shell Scripting, Microsoft Excel
• Have general understanding of Support functions

Please consider me for the support professional opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for instruction on professional career development within the core curriculum; develop robust and innovative co-curricular programming and collaborate with the Educational Support Services group on the effective use of technology in delivering programming.

Please consider my experience and qualifications for this position:

• Knowledge of (red)design processes
• Experienced with Excel, Word, Powerpoint
• Experience level with Adobe Creative Cloud Suite
• Experience level with Professional DSLR (5d MKii)/ Cinema Cameras (Canon C100)
• Experienced with the Adobe Creative Cloud Suite
• Experienced with screen capture software
• Experienced with a Professional DSLR (5d MKii)/ Cinema Cameras (Canon C100)
• Experienced with recording with multiple cameras simultaneously angles and zoom levels while recording simultaneously

I would like to submit my application for the support professional opening. Please accept this letter and the attached resume.

Previously, I was responsible for analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.

My experience is an excellent fit for the list of requirements in this job:

• Take calls and raise tickets, investigate issues with platform services, configuration and permission changes
• Investigate performance issues, helping to on-board new projects
• Deal with packaging and deployment problems
• Chair weekly working group
• Stakeholder Management - build strong relationships with Business Lines, BAU resources to provide them with regular progress updates
• RAID Management - manage the appropriate escalation, documentation and resolution of risks, issues, assumptions & dependencies
• Ensure adherence to best practice and follow Enterprise Architectural principles
• Understand, develop and maintain Logical data model for the trading functions in the bank