Support Engineering Cover Letter

Please consider me for the support engineering opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for project management support for the Atlantic network build team, assisting with projects in a variety of technologies (DC power, DSL, Fiber, Switching, etc.).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working experience in all phases of engineering (in particular embedded SW development) to support ongoing administration of tools environment
• Experience in digital transformational activities
• Expertise in specialized areas of IT such as Microsoft Administration, Linux Administration
• Average computer skills (Word, Excel, SQL)
• Proficient in PC use, including MS Word, Excel
• Willingness to work in an office in Shelton, Connecticut
• Willingness to submit to a background screen and drug test
• Microsoft Excel and Word - Able to create and manipulate simple spreadsheets

I am excited to be applying for the position of support engineering. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for 3rd level consultation to debug broad, complex unique network topologies with mixed media protocols ( Switching ) to Cisco customers.

Please consider my experience and qualifications for this position:

• Knowledge of engineering drawings and files, preferred
• Able to travel extensively as needed
• Able to work a 7 day on, 7 day off schedule
• Daily schedule from 1200 - 2330
• Able to acquire and demonstrate competency with personal computers and software including proficient knowledge of word processing, spreadsheet, database management, graphics, e-mail, mainframe applications, Microsoft Office and GIS applications
• Able to acquire and demonstrate proficiency with mainframe SAP modules - ESD & CCS
• Able to learn and apply proper telephone etiquette in all situations
• Able to use initiative, tact, good judgment and diplomacy with all contacts, both internal and external, including external contacts adverse to paying our charges, costs or fees for services, information and copies

I am excited to be applying for the position of support engineering. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for 3rd level consultation to debug broad, complex unique network topologies with mixed media protocols ( Data Center Switching ) to Cisco customers.

Please consider my qualifications and experience:

• Good understanding of the software testing lifecycle and prior experience in mainframe test automation tasks
• Providing and/or agreeing estimates for testing requirements
• Excellent organizational, documentation and communication and presentation skills – express ideas clearly and effectively (verbally and written)
• Experience in the improvement of the testing life cycle to ensure test planning, execution and reporting are effective, agile, and coordinated
• Prior experience in implementing DevOPS process (test maturity), enabling software development and testing to happen simultaneously with continuous collaboration between all stakeholders
• Prior experience in aligning test design, test automation, and test case development with DevOps–not only to verify that code changes work but that the changes do not break the product
• Prior experience in automating integration, testing, delivery, and monitor it, along with test orchestration and automation
• Mainframe basic technical knowledge is desirable

I would like to submit my application for the support engineering opening. Please accept this letter and the attached resume.

Previously, I was responsible for strategic vision, leadership and innovation to a highly technical team with National Transport responsibilities; this team consists of approximately 9 team members who are responsible for the delivery of key elements of the TELUS transport network.

Please consider my qualifications and experience:

• Able to adjust visual focus, perceive colors and depth
• Able to work in outdoor environments with exposure to varying weather conditions including hot and cold
• Able to tolerate frequent exposure to freight, passenger, and vehicular traffic
• Able to tolerate work around machinery in office and warehouse environments
• Able to tolerate periodic exposure to electrical (EMF/EMI) components, mechanical and physical hazards
• Able to perform work using personal protective equipment (PPE) including inspections, field diagnostic surveys
• Experience working with network devices and concepts
• Experience with installation, maintenance, and query of relational database

I would like to submit my application for the support engineering opening. Please accept this letter and the attached resume.

Previously, I was responsible for product and technical expertise to support Sales efforts of transmission, switching and data products.

My experience is an excellent fit for the list of requirements in this job:

• Experience designing engineering processes and building equipment
• Develop, prepare and/or maintain documentation pertaining to business processes, systems operation, product development and other technical processes
• Research, review, and collect available technical information as basis for documentation
• Creates new documentation or updates existing documentation to accurately reflect changes in a product or process
• Write and maintain end user documentation or on line instructional content
• Maintain the integrity of working documents and update documentation when revised
• Conduct/attend cross-training regarding tracking devices and associated software/hardware as needed
• Create user guides for assigned technology as needed for unit and field use