Software Support Cover Letter

I submit this application to express my sincere interest in the software support position.

In the previous role, I was responsible for recommendations for the improvement of company systems, specifications, installation and operational procedures & identify and report any non-conformities.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with Integration, Verification, and Validation, Requirement Management and other System Engineering practices, tools, and methods
• Installing and configuring desktop and web applications in a Windows environment
• Troubleshooting application data issues
• Troubleshooting connectivity issues that affect our applications
• Debugging and code walk through in Asp.net, VB and C#
• Writing and debugging SQL queries
• Developing Documentation and Diagraming applications and systems
• Demonstrated effective written communication skills including business writing, grammar, and punctuation to effectively correspond with customers via letter, email, and webchat

I would like to submit my application for the software support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for customer software product support/ requests for the company's customer base and ensure that all calls/responses meet company Quality standards and KPI's.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience within a software support capacity
• Fast learner and willingness to be a subject matter expert
• Windows, Linux, Redhat System Administration
• TCP/IP Network
• Apache Tomcat, , WebSphere Application Server administration/deployment
• Case tracking, cloud storage concepts, BI concepts and tools, virtual support tools
• Experience with SalesForce Service Cloud, JIRA, Confluence, commercial browsers (e.g., IE, Chrome, Firefox), Windows OS, Mac OS, JSON, XML, JWT, JAVA, IIS, Tomcat
• Provide high-level technical assistance to clients on a variety of Tikit software applications specific to legal and other professional services organizations

I would like to submit my application for the software support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for estimates of a software component based on a set of both functional and non-functional requirements and specifications following established company estimation methodologies;.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Self-motivated, works well with little direct supervision
• Proficiency with C# OR Java preferred
• Understanding of Networks preferred
• Minimum of 18 months of financial institution experience with an operational/back-office background
• A basic understanding of networking concepts preferred
• Experience with installing and maintaining applications both on local pc’s and in a network environment
• Understand a breadth of IT concepts, such as databases, networking, and virtualization
• Passion for learning new technologies and quickly catch on

In response to your job posting for software support, I am including this letter and my resume for your review.

In my previous role, I was responsible for leadership and service teams with feedback on policies, procedures and tools that need improvement or creation.

Please consider my qualifications and experience:

• Experience with other database technologies
• Qualify technical issues and gather information about their scope, history and details for escalation
• Very good command of Linux and Windows operating system
• Good knowledge in Batch/Shell scripting
• Strong System Administration skills
• Fluent in French and/or Dutch with a good command of the other language
• Motivated to learn a lot in a big international company
• Knowledge of consuming and supporting RESTful services

I would like to submit my application for the software support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for functional direction and interact frequently with internal and external partners to ensure compliance with established policies, processes, and procedures.

Please consider my qualifications and experience:

• Knowledge of a scripting language (ie perl)
• A wealth of software experience (support/development)
• Problem management skills with attention to details
• Excited by the challenges of the unknown
• Offer input and gain knowledge as a subject matter expert on our new Omni Channel Transaction Processing (OC TxP) platform, which allow business transactions to be completed in a dynamic and intelligent fashion
• Enhance customer service by dealing with all incidents professionally and adhering to our Service Level Agreements
• Enhance organisation dynamics by building and maintaining internal and external relationships
• Banner ERP software knowledge