Site Support Engineer Cover Letter

In response to your job posting for site support engineer, I am including this letter and my resume for your review.

Previously, I was responsible for support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.

My experience is an excellent fit for the list of requirements in this job:

• Previous experience in development
• Excellent understanding of the ITIL and LEAN-IT processes
• Service orientated with a excellent awareness of customer requirements
• Excellent analytical skills to quickly recover incidents and locate their root cause
• Excellent oral and written communication skills to be able to report within the organisation and to top management
• Drive for self-awareness, self-development and self-motivation
• Thorough packet tracing knowledge/understanding experience
• Good understanding of the Linux operating system and shell scripting

I submit this application to express my sincere interest in the site support engineer position.

In the previous role, I was responsible for support to the Hadoop cluster system including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices and mobile devices.

Please consider my qualifications and experience:

• Experience with Application Performance Management tools (Dynatrace, Sumologic, AWS CloudWatch, Nagios, ) preferred
• Solid working knowledge of Linux platforms
• Good understanding of Architecture, Deployment and Support of Applications
• Good understanding of the Linux Operating System and Cluster Concepts
• Scripting / Programming skills (shell, python …)
• Knowledge of TCP/IP and other communication protocols is beneficial
• Knowledge of Oracle, MariaDB and NoSQL (MongoDB, Couchbase) is beneficial
• Good understanding of ITIL, PCI-DSS Standards and Lean IT processes

I submit this application to express my sincere interest in the site support engineer position.

In my previous role, I was responsible for support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices and help transition these systems and applications into the cloud.

Please consider my experience and qualifications for this position:

• Good understanding of NoSQL concepts
• Good understanding of the ITIL and LEAN-IT processes preferred
• Very good analytical skills to quickly recover incidents and locate their root cause
• Very good oral and written communication skills to be able to report within the organisation and to top management
• Very good written and verbal skills in the English language
• Working in a laboratory environment and adherence to safety guidelines and procedures
• Experience with Microsoft operating systems, Networking, SQL, Security and VoIP
• Strong customer facing skills with a high customer service orientation

I am excited to be applying for the position of site support engineer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile and other devices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience successfully managing conflict and solving problems in real time
• Experience identifying solutions when not all technical information and data are available
• Good knowledge of set up, configuration and maintenance of webservers (Apache) and J2EE middleware (Jboss, Weblogic)
• Good knowledge of Monitoring Solutions, Network Devices, Firewalls, TCP/IP Protocols and Scripting Tools
• Analyse requirements and standardize repetitive tasks
• A strong sense of process, detail and follow through (based on ITIL Standard)
• Experience in Hosting applications
• Certification on all NICE Systems solutions are desirable

I submit this application to express my sincere interest in the site support engineer position.

Previously, I was responsible for day to day configuration, monitoring, and support for specific aspects of IT infrastructure network administration, system administration, unified communication etc.

Please consider my qualifications and experience:

• Good communication skills in a multicultural international environment, both written and spoken
• Demonstrate self-initiative and self-motivation qualities
• Konwledge of source code repositories (Git)
• Konwledge of containerization technologies (Docker)
• Knowledge of continuous integration & continuous delivery/deployment (CI/CD) process
• Dynamism & Flexibility (supporting constraints)
• Proactivity & Innovation
• Proficiency in English mandatory (written and spoken)