Rooms Controller Cover Letter

I would like to submit my application for the rooms controller opening. Please accept this letter and the attached resume.

Previously, I was responsible for rooms discipline expertise to hotel management teams in all-inclusive hotels to successfully implement Rooms (Front office, Housekeeping, Guest Service and Loyalty, Spa and Retail, Entertainment and Recreation) initiatives and programs.

Please consider my qualifications and experience:

• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint), Opera/ Vision knowledge
• Developed computer proficiencies with Opera
• Excellent guest service and problem solving skills
• Manage internal communication and be the liaison for all departments in Rooms Division
• Support Front Desk with daily Room Assignments, managing room status and queues
• Support Concierge and Guest Relations with the daily duties as needed and become an extension of the Front Desk and Concierge if any guests are waiting to be assisted
• Assist the Lobby Ambassador with heavy lobby traffic when necessary
• Monitor all incoming calls for the Front-of-the-House departments in Rooms

Please consider me for the rooms controller opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for necessary fiscal services and related training to the campus community (both stand alone and coordinated with Business Operations and Budget office).

My experience is an excellent fit for the list of requirements in this job:

• Blocking rooms for same day arrivals, ensure all requests are accommodated and inventory is balanced
• Blocking rooms daily for all future reservations booked in premium, specialty and ADA room types
• Blocking rooms for all groups with special requests, 3 weeks prior to arrival
• Audit Room Chart to identify and resolve any room night holes, especially when approaching high occupancy dates
• Act as Front Office liaison, communicating pertinent information to various teams as presented at meetings
• Meet with all group contacts, ensure all group requests and contractual agreements/concessions set up accordingly
• Communicate hourly with Housekeeping regarding VIP arrivals and expediting ANCI rooms
• Confirm upcoming reservations for duplicate bookings/errors

I am excited to be applying for the position of rooms controller. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for a guide to maintain standard Front Office Collaterals and reports in PMS.

My experience is an excellent fit for the list of requirements in this job:

• Complete monthly Rooms Report and distribute
• Input schedule in MATE(Attendance System), performing daily, weekly and monthly payroll control, including overtime control, and outstanding leave calculation
• Provide assistance to all Rooms Division staff with petty cash, expense report and other administrative documentations
• Monitor inventory levels for all items used in Front Desk, Bell Desk, Guest Relations, and Concierge
• Conduct weekly supplies inventory to place an order for office supplies and printed materials
• Attend all Rooms departmental meetings and divisional meetings and distribute the minutes accordingly
• Maintain files, schedules, and calendars for Rooms
• Assist Rooms Managers and Director of Rooms with interviews and appointments

I am excited to be applying for the position of rooms controller. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for upselling training and drive upsell revenue in the Front Office departments in our hotels.

My experience is an excellent fit for the list of requirements in this job:

• Fluency in second language is desirable
• OPERA, MARSHA, IMS, GXP, Microsoft Office and other operating systems
• Knowledge of hotel systems (Opera PMS and HotSos) preferred
• Knowledge in MS Office software suite
• Knowledge of Microsoft office (Excel, word, Office)
• Group & Conference Experience Preferred
• There is minimal direct supervision
• Knowledge of all aspects of front desk operations, including check-in and check-out, settlement, award programs, handling guest requests and complaints

I am excited to be applying for the position of rooms controller. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for administrative support to the Rooms Division , including Housekeeping, Guest Services and Front Office.

My experience is an excellent fit for the list of requirements in this job:

• Verify billing instructions for Wholesale, OTA, Package & Group reservations prior to arrival, when possible
• Review out-of-order rooms daily, confirm with status with Engineering/Housekeeping
• Coordinate, assign & block Site Visit Showrooms in advance with Sales/CCS Teams
• Confirm with Sales/CCS day prior to Site Visit, communicate to Engineering/Housekeeping & ensure prepared properly
• Audit reservations daily for accuracy of tariffs in conjunction with guest type, segments, file cards
• Audit guest billing accounts daily, rectify any errors found, specifically but not limited to Wholesale, OTA, Package & Group markets
• Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via email
• Pass-on pertinent information to next shift