Retail Support Cover Letter

Please consider me for the retail support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical support on high voltage transmission products, especially shunt and filter capacitor bank.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Provides support to all retail locations and departments to include technical computer related problems, networking and peripheral communication issues reported by store managers and/or district managers
• Positive, friendly and mature work attitude
• Be self motivated and able to work independently or as part of a team
• Expert knowledge of MobileGenius and iRepair systems and features
• Experience in resolving technical, systems and/or perception issues with customers
• Strong customer service focus and enthusiasm for achieving excellence
• Exceptional troubleshooting methodology, both procedural and technical
• AppleCare Certified Macintosh Technician certification is preferred but not essential

I would like to submit my application for the retail support opening. Please accept this letter and the attached resume.

Previously, I was responsible for back-up as needed for bank deposit processing activities including batching, balancing and copying (PDX only).

Please consider my experience and qualifications for this position:

• Cisco and Aruba Wireless Experience with Centralized Enterprise
• Understanding and experience with Enterprise Network Infrastructure and Topology
• Mobile Device Management System Administration
• Sets high levels of quality standards, maintains and follows through with each Support Rep
• Knowledge of company products, shipping policies and technical support information
• Knowledge of assigned Direct Sales Channels (Phone, Web, Professional and Flagship)
• Knowledge of business communications, including understanding and comprehend material such as detailed operating and procedure manuals
• Skill to use PC Software applications including Microsoft Office Suite, Internet Browsers, Order Management Systems

In response to your job posting for retail support, I am including this letter and my resume for your review.

In my previous role, I was responsible for guidance and leadership to Community Bank and Large Bank Account Executives (AEs), Account Managers (AMs), and Client Relations Managers (CRMs).

Please consider my qualifications and experience:

• Extensive knowledge on USB and RS232C protocol level for peripheral device communication is highly preferred
• General knowledge of POS/Retail product is highly preferred
• Good Knowledge in Retail Technology is highly preferred
• Strong understanding in display and touch screen technologies is preferred
• Good knowledge in retail peripherals like printers, scanners, scales, displays, keyboards and config options is preferred
• Always be learning and adapting to change
• Be the store expert for all things service-related
• Our customer is shifting to provide a more focused support model to retail stores

I would like to submit my application for the retail support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for advice or solutions to problems, and arranges credits or replacement products as required.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• VF supports Win XP, Win 7, under 3.2.0, 3.2.3 and 3.2.5
• Strong planning, organizational and multitasking skills within the company, industry or related field
• Client Operating System support for Windows 7 and POSReady 7 embedded OS
• Windows imaging & deployment technologies including MDT, SCCM, Altiris
• Windows and OSX as part of a digital signage solution
• Administration of digital content management systems
• Large-format displays and touchscreen devices
• Fixed and Mobile POS support including receipt printing, scanning, payment terminals

I am excited to be applying for the position of retail support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for information on bank products as requested by the customer.

Please consider my experience and qualifications for this position:

• Knowledge of internal systems including Oracle, TMS, tracking websites
• Skill to build and maintain customers' relationships and further the company goal of World Class Customer Service
• Possess and applies comprehensive problem solving abilities
• Basic understanding for Retail Banking
• Supporting the team through the use of key systems and MS Office, to provide meaningful and concise reporting and management information
• Assisting stakeholders in a professional and courteous manner, communicating effectively, showing empathy and responding with urgency to requests
• Consistently and accurately using key systems administrative and IT systems at an expert level
• Ensuring the co-ordination of a seamless process for internal and external stakeholders