Referral Coordinator Cover Letter

I submit this application to express my sincere interest in the referral coordinator position.

In the previous role, I was responsible for education to the medical, clinical, and operational department leaders and staff to promote accreditation and compliance activities.

Please consider my qualifications and experience:

• Knowledge of medical terminology and regulatory agencies such as federal, state, CMS (formerly known as HCFA), DMHC, and NCQA preferred
• Knowledge of Medicare, Medicaid, third party payors
• Takes referral from referral source via phone, fax, email, Clinical liaison
• Coordinates referrals between different business units
• Coordinates referrals with external sources (sub-contractors, other healthcare providers) and the patient
• Completes and accurately enters patient demographic and therapy information into the system
• Experience in screening and classifying wounded, sick, or injured patients
• Experience coordinating all types of medical appointments in an animal hospital setting

In response to your job posting for referral coordinator, I am including this letter and my resume for your review.

Previously, I was responsible for oversight and supervision of Clinical Support Team & Patient Safety Attendants and Medical Access Center staff.

Please consider my experience and qualifications for this position:

• Customer-focused interpersonal skills in order to interact in an effective manner with physicians, health team members, community agencies and patients and families
• Familiarity with FIMs, maintain FIM certification
• Current working knowledge of discharge planning, Medicare, Medicaid and managed care reimbursement, all rules and regulations governing Home Health
• General knowledge of CPT and ICD9/ICD10 and HCPCS codes as it relates to the processing of medical billing and/or authorizations
• Familiar with medical terminology as it relates to IPA’s, PPO’s and HMO’s
• General knowledge of QNXT preferred
• Thorough knowledge of generally accepted professional office procedures and processes
• Hands-on healthcare experience in a clinical setting

I submit this application to express my sincere interest in the referral coordinator position.

Previously, I was responsible for support with administration of employee benefit programs such as: medical, dental, vision, life, accident and disability insurance, retirement plans, new hire orientation, and annual benefits open enrollment.

Please consider my experience and qualifications for this position:

• Administrative/coordination experience determining procedures, selecting methods, implementing policy applicable to clients/patients receiving services and negotiating with clinicians and support services to provide appropriate and timely testing and treatments
• Skill to constantly evaluate clinicians' needs on a minute-to-minute basis and provide adequate response
• Knowledge of medical conditions and medical terminology to communicate with owners and veterinarians
• Knowledge of disease processes
• Skills to determine priority needs and ensure the most efficient use of medical and technical personnel
• Interpersonal, oral and written communication skills to communicate diplomatically, professionally, and utilizing medical terminology
• Skills to recognize and handle difficult/unpleasant situations and/or individuals
• Skill to review receiving and procedure schedule on a continual basis to minimize scheduling conflicts

I am excited to be applying for the position of referral coordinator. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for guidance and educate team members with inquiries regarding Academy’s benefit offerings as medical, dental, vision, basic/voluntary life and AD&D, PTO etc.

My experience is an excellent fit for the list of requirements in this job:

• Skill to triage without diagnosis/prognosis
• Skill to coordinate procedures with various Small Animal Service units
• Experience entering and retrieving data
• Skill to manage telecommunications and voice mailbox management
• Knowledge of technical and professional functions of the VMTH Small Animal Clinic
• Previous experience working with referrals in a medical practice
• Great customer service skills and phone etiquette
• Leadership qualities including time management, verbal and written communication skills, listening skills, problem solving, decision-making, priority setting, work delegation and work organization

I am excited to be applying for the position of referral coordinator. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for necessary patient medical information to insurance upon request.Reports non-compliant members to the Operation Specialist.

Please consider my experience and qualifications for this position:

• Experience preferably within the Medicare population
• Positively relates to patients over the phone, treating each patient as an individual, and gives excellent customer service
• Receives, manages, and facilitates phone calls from patients and facilities regarding patient appointments, working quickly to resolve any issues
• Screens ordered tests and communicates to physician and/or advanced practice clinician those tests and/or diagnoses that do not meet criteria to be covered by Medicare.Provides patient with advance beneficiary notice as applicable
• Provides services that are accurate, reliable, courteous and timely during a designated time period
• Collaborates effectively with internal departments and external facilities rendering services in order to schedule appointments and coordinate patient services
• Experience with PC software applications in word processing, Meditech, Word, Excel - preferred
• Demonstrated experience with obtaining referral authorizations from government and private payors