Provisioning Technician Cover Letter

I am excited to be applying for the position of provisioning technician. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for accurate equipment location, splicing and terminating records for the fiber database and interpret engineering provided drawings.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Perform trouble isolation for customers during the initial activation
• Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology
• Work with software and hardware tools to remotely identify and diagnose WAN problems
• Resolve complex network problems involving power, network hardware, routers, CSU/DSU, carrier services
• Apply excellent customer service
• Demonstrate proficiency with trouble ticketing application other internal tools
• Experience in Windows 10, MAC OS, Chrome
• Proficiency in MS Excel, Outlook, Remedy and ServiceNow

I am excited to be applying for the position of provisioning technician. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for support for ESPN’s Global Fiber Optic Customers for both optical and compression systems.

Please consider my qualifications and experience:

• A good appreciation of customer experience and satisfaction
• Identify process/system failures, and work with the Manager of EMEA Transport to create relevant Service Improvement Plans to ensure long term resolution of these failures
• Continuous development of Provisioners’ processes & procedures to ensure best in class
• Order manager experience
• Basic knowledge of CISCO, JUNIPER, and ADTRAN routers
• CCNA/CCNP/JNCIA preferred
• Network background...not an IT background and a few network certifications
• Skilled in reading and interpretation of plans and fault test results

Please consider me for the provisioning technician opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for assistance in patching cables and terminating jacks at DeCA HQ and while visiting stores; experience with CAT 3/5 and fiber optic cable install, fabrication, splicing, termination, and certification.

Please consider my experience and qualifications for this position:

• PC configuration, installation and usage, including MS Windows OS versions 7, 8 and 10
• Communication device configuration and usage, including iOS and Android
• Experience guiding and assisting end-users
• Inventory processes
• Technical Writing/Technical Documentation
• Understands and implements off-net ordering instructions from the design team
• Adapts and thrives in a fast-paced, multi-faceted environment
• Demonstrated effectiveness in escalations/urgent-related matters

Please consider me for the provisioning technician opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support for ESPN’s Global Fiber Optic Partners for both optical and compression technologies.

My experience is an excellent fit for the list of requirements in this job:

• Basic knowledge of Microsoft applications (Word, Excel, Outlook)
• Team oriented - able to work well with others in a professional environment
• Gather current and historical claims activities and large losses data for management reports
• Exposure to Network Design (LAN, WAN and ISP) and Troubleshooting
• Fundamental knowledge of all Ethernet Topologies
• Exhibit a thorough understanding of Implementation and operational issues, demonstrated by a practical approach to technical problem solving
• Good organisational skills, able to manage multiple orders with various multiple deadlines and priorities
• Able to self-prioritise work and contribute to the overall team’s success

I submit this application to express my sincere interest in the provisioning technician position.

In the previous role, I was responsible for installations, troubleshooting, and maintaining fiber optic facilities in businesses, homes, schools, and other organizations.

My experience is an excellent fit for the list of requirements in this job:

• Familiar with all relevant industry and government codes and requirements associated with telecommunications networks & with basic international telecommunication colour codes
• Good understanding of the NZ Telco network, including international fibre technology
• Basic computer literacy – use of tablets/ laptops for processing work orders and reporting on common software programmes
• A valid full NZ driver’s license (Class 1)
• Strong knowledge of telecommunications standards including IEEE, ANSI, ITU and IETF is preferred
• Certification in no less than three industry-leading technologies or vendors
• Juniper, Cisco, Fortinet, PaloAlto, SonicWall Firewall Management
• Cisco, Juniper IDS/IPS Management