Program / Customer Manager Cover Letter

I would like to submit my application for the program / customer manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for leadership and support to key stakeholders including Product Management, Product Development, Marketing, Sales & Account Development, Servicing, Pricing, Enterprise Digital & Analytics, Finance, Compliance, and General Counsel’s Office.

Please consider my experience and qualifications for this position:

• Manages reports (mostly supply chain and allocation reports), coordinates customer/UCT meetings, escalates customer-owned inventory issues, manages shipping exception authorizations, review MPS
• Documents processes with a purpose of identifying opportunities for process standardization/automation
• Manages the transition and integration of new work streams into the finance center
• Data analysis & Systems skills
• Engage in reviews on existing programs and facilitates continuous improvements
• Strong project management skills, able to lead cross-functional and multi-cultural teams
• Willingness to learn in depth knowledge about Customer Program’s, EDI, and WoW within PPFs and CSCs
• Willing to work outside of normal working hours to accommodate global calls

Please consider me for the program / customer manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for program management of product sales strategies, marketing/partner investments, licensing/pricing integration and evolution, global coverage/HC planning maximizing integration with the WW Sales lead, product and segments teams.

Please consider my experience and qualifications for this position:

• Passionate about moving from data/information and insight to action and impact with a sense of urgency
• Time spent running multiple complex projects or strong program management experience
• Experience channeling customer insights into corporate sales and marketing processes
• Project management / Lean Six Sigma certification preferred
• Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrix teams and resources
• Has extreme customer focus and a strong governance approach
• Knowledge of inventory management and supply chain planning processes
• Proven track record of teamwork and results

Please consider me for the program / customer manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for product management support for assigned programs, products and services, including annual strategic product planning; pricing; sales strategy development and facilitation; product positioning and messaging; marketing material and sales tool development; product training, assessment, and support; RFP support; product demonstrations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Engagement with customer rollouts, customer communication is highly desirable
• Advanced knowledge of software development lifecycle is very preferred
• Exhibits a friendly, helpful, respectful attitude especially under pressure
• Passion for events and keeping current on industry trends
• Mindset to approach each task as an opportunity to add value, reduce costs and improve quality
• Presents self confidently and professionally at all times
• Team player willing to do whatever it takes to provide extraordinary guest experiences
• Healthcare experience in Medicaid/TLP/buy in processing knowledge preferred

In response to your job posting for program / customer manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for research and analysis and make recommendations used to improve product features, pricing, marketing, sales, service, processes and procedures.

Please consider my qualifications and experience:

• Lead regularly scheduled conference calls to discuss quality status of all current call centers
• Owners marketing
• Customer/company touchpoints analysis
• Framework authoring
• Roadmap authoring
• Able to understand verbal communication, clarify needed details, and
• Experience in managing customer programs for Electronic, Electrical, and Mechanical components within Aerospace, preferred
• Knowledgeable in the use of Lean and Six Sigma methodology in the use of determining Root Cause Corrective Action activities

In response to your job posting for program / customer manager, I am including this letter and my resume for your review.

In the previous role, I was responsible for product management support for assigned programs, products and services, including: annual strategic product planning; revenue and expense budgeting and forecasting; pricing; sales strategy development and facilitation; product positioning, packaging, and messaging; marketing material and sales tool development; product training, assessment, and support; RFP support; product demonstrations.

My experience is an excellent fit for the list of requirements in this job:

• Experience managing large-scale projects or programs
• Program management, communication, stakeholder management, negotiating and influencing skills with a track record of achieving engagement from cross-functional stakeholders
• IAOP or COPC certifications
• Establish a systematic process to reengineer customer journeys and interactions across physical and digital touchpoints, and the path to evolve from find and fix CX, to proactive CX to innovating stand-out CX
• Lead the creation of journey maps and share best practices
• Create POC / First implementation on relevant innovations
• Provide Program support and guidance and prepare Quarterly planning meeting
• SAP, EPI Corp