Operations Processing Cover Letter

I submit this application to express my sincere interest in the operations processing position.

In my previous role, I was responsible for technical expertise and direction to the team regarding loan programs and underwriting guidelines in order to deliver outstanding customer service.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Service mid set – Customer or Participant focus
• Actuarial background is preferred
• Strong analytical skills and orientation to details
• Manage the day-to-day operations of the team, ensuring the timeliness and accuracy of deliverables
• Review productivity and quality of individuals within the team
• Create, establish, and maintain daily and monthly operational metrics
• Identify issuesottlenecks that prevent \ hinder the organization in providing the best in class customer experience, escalate them appropriately and collaborate with Clients and internal partners to fix those issues
• Conduct performance evaluations and salary reviews for team members

In response to your job posting for operations processing, I am including this letter and my resume for your review.

In my previous role, I was responsible for training and support to any India-based Payroll, Financial Processing & Solutions, and Cash Applications Analysts an ongoing basis and to the broader teams as required.

My experience is an excellent fit for the list of requirements in this job:

• Pension calculation based on customer request received through Customer Service Group or online request
• Process various types of pension benefit requests like estimates, termination benefits and final benefits
• Benefit calculation should be performed by referring to the plan guidelines for respective clients
• Identifying the calculation related system issues and fixing the same within the defined timeliness and accuracy standards
• Provide support to internal client focusing teams (Issue Resolution, Audit & Control, Client Service Manager’s )
• Ensure timely completion of transaction based on the turnaround agreed on the request type
• Ensure accurate and timely processing of pension benefits
• Validating and provide inputs to update User Procedure Documentation (UPD)

I am excited to be applying for the position of operations processing. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.

Please consider my experience and qualifications for this position:

• Knowledge of mailing equipment
• Proficiency in a range of computer software applications, including programs and databases such as MS Word and Excel
• Capacity to handle issues during crisis & otherwise
• Team player who helps create, facilitate and encourage a results-focused and motivating team environment
• Experience in SAP is optional, but preferred
• Maintain the client specification documents, obtain client sign off on the final version of specification and consult with corporate actions & implementations (if needed for additional requirements)
• Work closely with upstream and downstream processes for the overall final pension data to the end client/actuaries
• Work with CSM/ODLs closely and prepare all the final documents that need to be delivered to the client/actuaries as per the SLA’s

I would like to submit my application for the operations processing opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support to answer queries from key stakeholders on an applications status and updates on ongoing applications.

My experience is an excellent fit for the list of requirements in this job:

• Send out research & resolutions on all DB retirement benefits enquiries and forms to participants on request
• Review pension benefits for plan participants
• Good logical reasoning and analytical thinking
• Experience in teams within the Operations, Fund Accounting or Fund Administration areas
• Proactive self-starter who is detailed and goal orientated
• No BSc IT, BCA and BSc – Computer Science
• Work on tight deadlines to ensure that adequate research is being performed before a communication is sent to the client/participant
• Associates should be able to manage his/her work baskets individually and ensure timely follow ups are made on items that are pending with internal and external partners

Please consider me for the operations processing opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for customer service by following up on delinquent accounts, mailing out loan applications and fielding general inquiries.

Please consider my qualifications and experience:

• Provide back-up coverage for other transaction processors, as needed
• Basic knowledge of query building in MS ACCESS preferred
• Problem solving, resolution & analytical skills
• Strong knowledge of Individual Retirement death claim processes and procedures is preferred
• Experience of 0 to 6 months for in financial services or high volume transaction processing experience is preferred, however not Mandatory
• Proficiency in Microsoft applications, specifically Excel, Word and Outlook, navigating computer databases and systems
• Demonstrated experience in project management, change management and business improvement systems to deliver results and act as a change agent
• Previous exposure to Pulse Software, CREST GUI and custodian enquiry systems