Level Support Cover Letter

I submit this application to express my sincere interest in the level support position.

In the previous role, I was responsible for advice and Guidance to internal GTIS customer and external business areas on the best methods for using the SQL Server Product suite.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Exposure to SQL commands a bonus
• Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline
• Other areas of interest include the pre-production effort on the future Lincoln mobile application
• Responsibilities in this area include technical support, analysis and resolution of software failures, troubleshooting technical problems and production deployment
• This role will interface with multiple global Connected Consumer/Vehicle teams in Application Development (AD), Product Development (PD), and Marketing Sales and Service (MSS)
• Level 1/Level 2 application support
• Operational tooling
• Unix/Linux, CLI Tools

In response to your job posting for level support, I am including this letter and my resume for your review.

In my previous role, I was responsible for assistance to LG support staff when they are unable to resolve a program, SQL database, or IT issue.

Please consider my qualifications and experience:

• The contractor shall support the development of installation-specific DIACAP documents (e.g., System Identification Profile (SIP), DIACAP Implementation Plan (DIP), Plan of Action and Milestones (POA&M), ) regarding the integration of information management systems, existing sensors, and capabilities into DOD installation network systems
• The contractor shall validate system compliance with essential information assurance and Computer Network Defense (CND) requirements, including DOD C&A policy guidance (e.g., 5200, 8500, 8100.3, ), and provide updates to program managers
• Recognize and recommend operational improvement
• Owns the timely resolution of the clients care needs including Business Services, NBO, Accounts Receivable
• Occasionally participate in pre-sale activity, during the appropriate point in the sales cycle, at the request of the Sales resource
• Provide monthly portfolio account review updates to Sales resource and Mobility Care Leadership Team
• Perform all functions that are associated with processing mailed-in AT&T customer payments, such as operating high/low speed mail extraction equipment, document processors and ten key data entry
• Exceptional interpersonal skills necessary to work effectively with people at all levels

I would like to submit my application for the level support opening. Please accept this letter and the attached resume.

Previously, I was responsible for direction for other associates *Ability to practice Continuous Process Improvement *Familiarity with SQL and/or Oracle database environments (simple queries, analyzing logs, administrative tools).

My experience is an excellent fit for the list of requirements in this job:

• To review Incident data to analyze assigned problems
• To monitors progress on the resolution of Known Errors and advises 2nd Level support staff on the best available Work-Around for Incidents related to unresolved Problems/Known Errors
• To assist with the handling of major Incidents and identifying the root
• To create problem records and perform root cause analysis
• To escalate issues for resolution, to avoid reoccurrence or close problem
• To provide pro-active trend analysis
• To facilitate and coordinate technical meetings
• To lead and facilitate post mortem investigations into high impact faults

I am excited to be applying for the position of level support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for level-3 technical support for SCCM infrastructure, including but not limited to Site Servers, Management, Distribution and Software Update points, WSUS and SQL server clusters.

Please consider my experience and qualifications for this position:

• Experience in high tech customer support and in on-job support at customer sites – an advantage
• Retail systems - an advantage
• Mobile / wireless technologies (Wi-Fi, mifi)
• Laptop and desktop hardware
• Great communication skills and a positive "can do" attitude!
• Basic scripting knowledge, preferable Javascript knowledge
• Experience customer facing
• SQL Server specifically

In response to your job posting for level support, I am including this letter and my resume for your review.

In the previous role, I was responsible for technical and consulting leadership in maintaining SQL Server database environments.

Please consider my qualifications and experience:

• Resourceful and solution-oriented for innovative ways to solve workflow and user problems
• Exceptional oral and written communication skills as necessary to translate complex technical information to non-technical employees
• Familiarity with request and completion tracking in service management software
• Microsoft Office Specialist certifications in Word, Excel and Outlook and law firm experience preferred
• Knowledge of Microsoft Office applications – Proficient in Excel
• Familiarity with Software Distribution tools such as SCCM preferred
• As level 2 support, the Mac Support Technician provides users with guidance and support by taking ownership of Mac problem resolution
• The Mac Support Technician installs and supports software, peripheral hardware devices, and all Macs built by the build team, to include end of lease Mac replacements