IT Technical Specialist Cover Letter

I submit this application to express my sincere interest in the IT technical specialist position.

In the previous role, I was responsible for first level problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of problem.

My experience is an excellent fit for the list of requirements in this job:

• Understanding and some experience developing in .NET / MVC
• Knowledge of professional software engineering practices including coding standards, code reviews, source code management, build processes, testing, and operations
• Strong background in Server Administration
• Work experience on Storage Technologies
• Familiar with LAN, WAN, software installations and basic hardware troubleshooting
• Knowledge in Web-based operations, desktop applications
• Background on customer service
• Organizes and Performs tasks with minimum supervision

Please consider me for the IT technical specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for leadership and oversight of incidents impacting application availability through participation in incident bridge calls, problem reviews, and change approvals.

Please consider my experience and qualifications for this position:

• Solid technical background in Database design, especially relational database management systems, such as Microsoft SQL Server, Oracle and Access
• Solid technical background in fourth generational programming languages such as Java, Microsoft Visual Studio.NET, Visual Basic, PHP, Borland Delphi
• Contribute to the UK (and Group as appropriate) desktop strategy
• Transition the UK client environment strategy into operational services
• Management automated deployment images Management of Group Policy Objects (GPOs) for the client environment
• Provide Application packaging service for the automated software deployment
• Technical support for Spirax UK IT Client environment
• Management of equipment/services provided and supported by third party vendors or service providers

I submit this application to express my sincere interest in the IT technical specialist position.

Previously, I was responsible for support and level-one problem determination for a specific Client business application using documented procedures and available tools.

Please consider my experience and qualifications for this position:

• The technical environment in the services being offered
• Service management of all Line of Service-sponsored applications some cross-line of service and enterprise applications
• Govern, monitor, and shape IT production services for a specific Line of Service cross-line of service applications hosted within the Data Center
• Manage customer relationship management, problem management, management of small efforts and operational requests, financial management and facilitation of miscellaneous IT-driven requests
• Experience with a large Government enterprise solutions
• Solid knowledge of modern components of an IT infrastructure
• Practical experience and proven knowledge of the Compuware dynaTrace monitoring tool to include new installations, upgrades, license management, agent deployments, both application and product problem analysis/resolution, reporting, business transactions, and dashboarding
• Requires practical knowledge of transaction processing, application development, and web infrastructure (web services, trend analysis, ) monitoring including scripting synthetic transactions, defining meaningful metrics, and taking appropriate corrective action

I submit this application to express my sincere interest in the IT technical specialist position.

In the previous role, I was responsible for overall support to the Event Management Operations C&I, IT Operational areas, Problem/Change Management supporting production environment across multiple technologies.

Please consider my experience and qualifications for this position:

• Experience administering the Verint WFO application
• Good knowledge of the windows server platform in a VM environment
• Entails a lot of walking around to attend end-user computers
• Entails picking up heavy objects and being able to walk around and push a heavy cart
• Data classification • Information Risk assessment, management and migration
• Information Security policy review, updates and development
• Information Security education and awareness
• Automatically aggregate and correlate security information

Please consider me for the IT technical specialist opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technical support to users and/or IBM field support leveraging superior communication, client management, and problem determination/problem source identification skills.

Please consider my experience and qualifications for this position:

• Sound understanding of client support
• Proven Multi OS Experience
• Application packaging using msi files (or similar)
• Application and OS deployment using SCCM
• Experience of handling legacy systems in Microsoft Windows environment
• Experience in IT infrastructure (network, server, virtualization)
• VSphere/ESX Hypervisor
• Fluency in a German and English, Turkish and any additional European languages are a benefit