Incident Manager Cover Letter

I submit this application to express my sincere interest in the incident manager position.

In my previous role, I was responsible for analysis of service and /or infrastructure weaknesses for systems incurring incidents to decision making parties within IT systems management.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Analysis, diagnosis and creative solution approach
• Knowledge of Interactive products or environment would be an asset
• In accordance with DoD 8570.01
• Manages CSEs of all levels
• Industry Knowledge and Experience on Managed Services, IP, MPLS, IPLC and other products such as MetroE, CWDM/DWDM and TDM technologies
• Certification/Awareness on ITIL Practices is preferred
• Knowledge in transmission equipment, data communication equipment and network management system would be an added advantage
• Demonstrated knowledge applications such as like MS Words, Excel, Power point

I would like to submit my application for the incident manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for service & Infrastructure Operations support to internal and external customers in accordance with the terms of the established Service Level Agreements (SLAs).

My experience is an excellent fit for the list of requirements in this job:

• Analyzing problem trends, leading postmortems, driving root cause identification/remediation
• Lead Tiger Teams on deep dives of technical issues
• Delivery and Service managers within the technical teams involved in delivering service , to drive a culture of trend analysis and ongoing improvement via Problem Management
• Close liaison with Service Desk ensuring two way communication is effective, timely and accurate
• Provision of focussed MI regarding the number, severity and resultant actions fro Incident
• Experience of technologies use within the service VMWare, Active Directory, HP Radia, Windows
• Consuming and exploiting intelligence produced by the Cyber Threat intelligence team
• Strong team player who enjoys working in a fast paced team atmosphere on cutting edge Internet related technologies

Please consider me for the incident manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for iTIL-based Information Technology Service Management (ITSM) knowledge and expertise to internal customers and stakeholders in support of their service management environment.

Please consider my experience and qualifications for this position:

• Possess drive and energy to explore new ways of doing things to improve customer service
• Proven record of handling crisis/DR/BCM would be highly preferred
• Flexible to work longer hours and/or perform duties during wee hours as the situation demands
• Experience as shift manager
• Participate in all Transition &Transformation projects and rigorously manage to ensure it aligns to our standard processes and is within the budget, dates and scope
• ITIL – Service Management Fundamentals
• BPM, Lean Six Sigma, PMP Certification
• Prior experience in a data center and use of a ticketing system (preferably Remedy)

In response to your job posting for incident manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for design, development and support server infrastructure estimates to management and/or project/work teams that are used in determining business initiative feasibility and priorities.

Please consider my qualifications and experience:

• Familiarity with NetBackup software and web server architecture
• Working knowledge of Web technology (Sun Java One, Apache)
• Strong interpersonal skills, including superior verbal and written communication
• Extensive working knowledge of client infrastructure and application architecture
• Ensure compliance with the Incident & Problem management processes
• ITIL Accredited
• Lead the incident reviews, requesting and driving root cause, problem categorization and identification of actions to prevent recurring incidents
• Ensure accuracy in regards to proper prioritization, planning, and execution of problem tickets

Please consider me for the incident manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for recommendations on troubleshooting and other technology improvements to quickly resolve incidents, ensuring infrastructure and application stability.

Please consider my qualifications and experience:

• Experience and understanding of IT Service Delivery and ITIL (at least v3) certification
• Demonstrate leadership and work independently to resolve complex technical problems, including escalations to product support engineers
• Developed methods and best practices for delivering outstanding service, participate in knowledge sharing through the creation of knowledge base articles
• Worked as a technical resource on engineering bridges for complex issues
• Deep experience leading and responding to complex critical incidents
• Strong technical knowledge of complex systems, ideally in a multi-tenant, Cloud environment
• Providing mission critical support to large enterprise customers
• Expertise in driving operational efficiencies