HR Contact Center Cover Letter

I would like to submit my application for the HR contact center opening. Please accept this letter and the attached resume.

Previously, I was responsible for leave cover for the HR Coordinators, ensure full HR lifecycle is understood and all HR processes and procedures are understood.

Please consider my experience and qualifications for this position:

• Strong professional and HR operational knowledge
• Understanding of end-to-end processes
• Experience leading and mentoring other staff
• Experience delivering and improving HR transactional processes to maximize efficiency & deliver quality services
• Experience with an ERP system preferred (Workday preferred)
• Experience and understanding of enabling technologies (e.g., case management, manager self-service) and how they work within a customer service business environment
• Experience in a service/call center environment
• Experience providing customer service via multiple contact channels (phone, e-mail, live chat, face-to-face, written correspondence)

I submit this application to express my sincere interest in the HR contact center position.

Previously, I was responsible for support to the Manager HR Processes and Systems on various process improvement initiatives within the HR Operations infrastructure.

Please consider my experience and qualifications for this position:

• Experience with HR contact center technology, system configurations, support and maintenance
• Strong experience with Excel (VLook Ups, Pivot Tables)
• Experience with ServiceNow or ServiceNow HR
• Demonstrated functional knowledge and understanding of HR processes and workflows
• Effective organizational and interpersonal skills including written and verbal communications for technical and non-technical audiences
• CET 4 and above, fluently verbal English, and good business English writing
• Good Knowledge of Microsoft Office Application and HR related technology, including payroll system, employees master data system and others
• Solid HR Generalist background, familiar with national & local labor related laws & explanations

I would like to submit my application for the HR contact center opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for hR support and guidance to the business;answering employee and manager questions about HR programs, policies, and other HR-related items.

Please consider my qualifications and experience:

• HR software experience preferred
• Experience working with Workday or similar SAAS platforms
• Fluent in Japanese and English in phone conversations
• Vocational education
• Preferable experience in customer service
• Provides excellent customer service through answering inbound calls, emails and chat processing requests from customers
• Business Proficiency in Japanese would be advantageous so as to handle our Japan Office
• Interpret/analyze data outputs

I am excited to be applying for the position of HR contact center. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for day-to-day support on human resources activities such as compensation management, recruitment and selection, leave administration, HR Analytics, policy and procedures, HR compliance, etc.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficient in using Microsoft Windows, Word, Excel, PowerPoint
• Experience with knowledge base, IVR systems, or case management systems
• PHR, SPHR, or SHRM certification(s)
• Experience with Workday system
• General knowledge of computer systems and programs
• Willing to start a career in the HR field
• Fluent in French (min B2)
• Good English skills (min B1)

In response to your job posting for HR contact center, I am including this letter and my resume for your review.

In the previous role, I was responsible for hR support and coaching on HR policies and processes, complex employee issues, people management, career development and personal leadership.

My experience is an excellent fit for the list of requirements in this job:

• Flexible/adaptable approach, strong customer oriented service attitude, attention to details and good follow up
• Delivering and improving HR transactional processes to maximize efficiency & deliver quality services
• Demonstrate an advanced understanding of SSC policies, procedures, and strategies
• Knowledge of employee benefits, HR policies and practices, and HR systems
• Excellent communication skills (English & French)
• Handles HR enquiries and service requests of more complex nature (received by telephone, email, portal, fax or normal post)
• Works within defined processes and procedures and gives advice on processes inside and outside the assigned work, while also providing support
• Experience working as a CSR in a contact center environment with a focus on updating online files, responding to and/or resolving customer inquiries by phone, electronic mail, or paper