Deskside Support Cover Letter

Please consider me for the deskside support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for clients with computer and network support in response to specific requests related to various standard software and hardware, printing problems, computer viruses, network connection and usage and other IT-related matters.

Please consider my qualifications and experience:

• Understanding of current hardware standards and future hardware releases
• Knowledge of enterprise desktop and user administrative tools including, Active Directory, SCCM, EPO, TMS (Tandberg Management Suite)
• Knowledge and understanding of Field support operations
• Field support experience troubleshooting standard Operating System issues, including Microsoft Windows 7 and Windows 10
• Experience supporting MS Office/Office 365 products
• Knowledge and proficiency supporting various business technologies
• Strong customer service focus and positive attitude
• Organized, responsive, team player

I submit this application to express my sincere interest in the deskside support position.

In my previous role, I was responsible for systems administration and technical support for hardware and software across multiple network environments to include isolated Research and Development (R&D) networks, USTC NIPRNet, the AF SIPRNet and high end special purpose hardware platforms.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Hardware Break/Fix Dell, HP, Toshiba Intel-based HW
• Hardware Break/Fix Apple Mac
• Working Knowledge with Citrix products
• Knowledge working with Audio visual
• Mobile Device Support (iOS iPhone, iPad
• Knowledge of device/data encryption
• Apple Workstation Support
• Apple Tablet Support

I submit this application to express my sincere interest in the deskside support position.

In my previous role, I was responsible for support for applications, hardware, software, network connections, and new system initiatives for all sites within area of responsibility.

My experience is an excellent fit for the list of requirements in this job:

• Understanding of technical and business terminology
• Software Installation and Support--Knowledge of and experience with planning and executing a software platform change with minimal disruption of service to the client
• Software Distribution--Knowledge of and experience with tools and mechanisms for distributing new or enhanced software across the organization’s software infrastructure
• PC/Workstation Software--Knowledge of and experience with installing, configuring and supporting the software, connectivity, computing and database services and interfaces available to a single-user workstation
• PC/Workstation Hardware--Knowledge of and experience with configuring, installing, and supporting the hardware and connectivity components of a single user workstation
• Previous software imaging
• Support High Level Staff
• Leads a staff of Deskside Support Technicians to ensure the successful attainment of Service Level Agreement metrics

I submit this application to express my sincere interest in the deskside support position.

In the previous role, I was responsible for second level support for all software and hardware needs of end-user computing and desktop-based LAN/WAN systems; troubleshoot and diagnose problems to resolution to minimize down time of applications and personnel, track and report activities in CA service management system, and follow internal escalation routines to various IT support functions.

Please consider my experience and qualifications for this position:

• Defines and sets team direction and provides guidance to members of team
• Leads the installation and support of PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users
• Assists Deskside teams with the application of basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Engages engineers from multiple teams
• Experienced with completing tasks and meeting deadlines in a fast-paced, high stress environment
• Working knowledge of MS Windows 7 environment
• Working knowledge in MS Windows 10 environment
• Working knowledge in OS X based environment

Please consider me for the deskside support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for operational support to implementation and engineering efforts within IMS’s wide area network (WAN) and server farm environments.

Please consider my experience and qualifications for this position:

• Well versed in Windows 7 o/s installation, configuration and troubleshooting
• Experience with java troubleshooting
• Experience with Bitlocker configuration
• Experience with SCCM installation
• Advanced experience with Deskside Software Support
• Advanced experience with Lenovo PC/Laptop Hardware Support
• Solid experience with Kiosk Hardware Support
• Advanced knowledge of Windows based Operating Systems (Windows XP to 10)