Customer Delivery Manager Cover Letter

I am excited to be applying for the position of customer delivery manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for service delivery leadership, support and accountability for Wi-Fi network deployment projects in high profile enterprise locations across US.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Very customer goal and solution oriented
• Good CRM domain knowledge
• Experience with implementation challenges
• Experience with project management challenges
• Experience of Mobile payments, e/m commerce, contactless is a definite asset
• This role will set work direction at an operational level and lead business / technology centric projects critical to the US Payments operation
• Integrator role that oversees various technology functions and resources to deliver Payments-centric business technical solutions or shared service
• Oversees a sizeable and varied team of technology professionals in the end-to-end delivery of complex Payments projects, system enhancements, applications and / or application or service management

I am excited to be applying for the position of customer delivery manager. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for leadership for Lifecycle Safety virtual project teams: keep local/global ILS team current on project developments; lead internal Lifecycle Safety team meetings to review project processes and status.

Please consider my experience and qualifications for this position:

• Sound leadership with prior experience in leading a team
• Hands-on leader with get-things-done and compliance mindset
• Detail, systematic, process oriented
• Excellent communication in both English and Bahasa Indonesia
• Good understanding of cabin crew culture with solid experience in inflight service delivery
• Open-minded and possess a customer-centric mindset
• Receptive and responsive to feedback
• Cabin Crew experience is a distinct advantage

In response to your job posting for customer delivery manager, I am including this letter and my resume for your review.

In the previous role, I was responsible for a strong emphasis on financial reporting and regulatory impacts to ensure overall compliance to industry standards.

Please consider my qualifications and experience:

• Directs or manages large-scale applications and projects across the US Payments operation involving significant scope and complexity
• Understands strategic direction (including financials) and champions alliances to benefit US Payments
• Prior event planning experience preferred
• Exposure to performance measurement, continuous improvement (lean / six-sigma)
• Excellent verbal and written communications with internal and external stakeholders
• Direct experience in a call-center environment and/or in the Health Care industry
• Strong continuous improvement (lean / six-sigma green or black belt preferred
• Knowledge of servicing functions throughout the loan lifecycle

In response to your job posting for customer delivery manager, I am including this letter and my resume for your review.

In the previous role, I was responsible for coordination and support for global activities through strong collaboration with local/regional sales teams, applying the global key account model.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Be accountable for setting up and meeting contractual budget whilst delivering Service Level Agreement (SLA) fulfillment and customer satisfaction
• Be a contributor in the sales process, identifying new business opportunities and drive add on sales in cooperation with the Account team
• Manage the contractual requirements towards the customer support organization
• Qualification in a related field
• Extensive customer engagement experience with telco operators
• Proven experience in developing relationships and identifying new business opportunities
• Problem resolution and communication skills
• End-to-end understanding of CS Operation business process, and sound commercial acumen

I would like to submit my application for the customer delivery manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for early insights on new products and indications in close collaboration with the Global Clinical Operations group.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience using ERP, Siebel (or any other reasonably sophisticated CRM tool) and MS Office applications
• Partner with functional units to manage and/or facilitate the internal development and implementation of any new product and/or technology enhancement
• Partner with functional units such as MC Technologies (Operations, CIS, COS, Network Engineering), and Franchise Management etc to push through customer set-up requirements for new card BINs, authorization, clearing and settlements phases of the transaction
• Able to speak, read and write in Chinese
• Customer/account/relationship management
• Finance related role
• Interacting and engaging c-suite stakeholders
• Proficiency in a second language (French / German / Russian)