Client Service Senior Analyst Cover Letter

I submit this application to express my sincere interest in the client service senior analyst position.

In my previous role, I was responsible for an excellent learning opportunity challenging financial and analytical skill-sets with a broad geographic and business scope and visibility to Finance Management Team.

Please consider my experience and qualifications for this position:

• An interest in providing excellent customer service
• Knowledge & experience of IQVIA production and report definition processes and systems
• Expert in the use of IQVIA tools such as DataView, Partner, PADDs, IAM and Smart
• Proven experience in a similar role in financial services is preferred
• Thorough knowledge of Global Custody markets and products
• Minimum of Bachelor level education or equivalent
• Knowledge of markets and trade & settlement practices across APAC markets
• Knowledge of billing cycle and client invoicing

I am excited to be applying for the position of client service senior analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for expertise in development of business goals and objectives to optimize distribution channels, leverage use of data, and simplify processes.

Please consider my qualifications and experience:

• Intermediate skills with Access (creating and editing database), and Visio (editing and creating graphic applications) Prior experience meeting established metrics
• Experience with Mortgage Backed Securities/MBS Expert and same day cash trade support (US Treasury/Agency Discount notes/overnight repos considered an asset
• Uses knowledge of client issues and needs to contribute to business development efforts
• Participates in internal activities and initiatives designed to improve the client experience
• May have people management responsibilities in some geographies
• Supports multiple, moderately complex client accounts
• Intermediate Microsoft Office Skills, including Microsoft Outlook (sending / receiving emails and calendar invites), Microsoft Excel (creating spreadsheets, pivot tables, v lookups)
• Intermediate skills with Microsoft Access (creating and editing database), and Microsoft Visio (editing and creating graphic applications) Prior experience meeting established metrics

In response to your job posting for client service senior analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for leadership and coaching to staff to ensure their activities are consistent with the Company’s goals and their own long term development and welfare.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of account opening/on-boardingworldwide
• Knowledge of the entire Custody life cycle
• Prior experience in custody operations(Trade processing/settlements, Corporate actions, Income, TA/billing) or custody client servicing preferred
• Experience and/or knowledge about financial instruments and functionalities would be a strong value add
• Fast-learner able to handle work where incomplete information is to hand and be a strong team player
• Proactively identify opportunities to increase client satisfaction
• Experience using RxCCR, AS400/RXClaim, RxConstruct, and Service Now
• Experience using RxCCR and ServiceNow

I am excited to be applying for the position of client service senior analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for financial guidance to the capital expenditure process by developing business cases, calculating return on invested capital and insuring the asset policy is followed and projects are properly depreciated.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Intermediate Microsoft Office Skills, including Outlook (sending/receiving emails and calendar invites), Excel (creating spreadsheets, pivot tables, v lookups), Access (creating and editing database), and Visio (editing and creating graphic applications)
• Prior experience meeting established metrics
• Experience working a Production environment
• Knowledge of Medicaid, Medicare Part D and other regulatory guidelines
• Strong account management and implementation experience
• Knowledge about Microsoft Word, Excel, and Powerpoint Google Office Products and Social Media
• Professional Insurance Experience and customer service experience is highly preferred
• Intermediate Microsoft Office Skills, including Outlook (sending/receiving emails and calendar invites), Excel (creating spreadsheets, pivot tables, v lookups)

In response to your job posting for client service senior analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for clear guidance and management to all direct reports ensuring business and personal objectives are set and achieved.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of account opening/on-boarding
• Provide day-to-day operational support to GFI / Regional Clients ensuring their requirements are met professionally and expediently
• Participate to regular service reviews with GFI / Regional Clients, following up on day-to-day action points
• Monitoring of internal risk management controls including failed transactions and overdrawn balances and ensuring that the checklist is daily completed
• Act as the first authorization signature on special instruction requested by clients (limited authorization level linked to the function and limited to the specific defined processes identified within audit log)
• Assist with training for all new / less experienced team members
• Intermediate skills with Microsoft Access (creating and editing database), and Microsoft Visio (editing and creating graphic applications)
• Highly positive customer service orientation