Care Senior Associate Cover Letter

In response to your job posting for care senior associate, I am including this letter and my resume for your review.

Previously, I was responsible for support of IT and/or communications systems/functions managed and maintained by the Branch and Division - network infrastructure, wireless systems, and voice systems.

Please consider my experience and qualifications for this position:

• Has significant knowledge of interpreting and understanding processed claims and benefits
• Has experience using multiple systems and platforms
• Capable of expressing compassion and empathy
• Capable of maintaining patience and understanding through difficult times
• Capable of being an active listener
• Capable of proactively coordinating care for customer
• Capable of being a team player
• Proficient in Microsoft Office suite, especially with Excel, Word, Access, and Powerpoint

Please consider me for the care senior associate opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for inputs and recommends improvements of automated disruption communications & care systems and processes to CX Manager and cross-functional teams for future developments.

Please consider my qualifications and experience:

• Coordinate special transportation as needed
• Process mailings of educational materials
• Assist member with non-clinical inquiries
• Document care coordination activities
• Communicate member issues to registered nurse, PCP, or other members of the interdisciplinary team as indicated by scope of practice guidelines
• Communicate any identified social need to licensed social worker
• Comply with all departmental and organizational policies and procedures
• Foreign Medical Graduate or equivalent

Please consider me for the care senior associate opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for supervision and support to work functions assigned within the position’s area of responsibility by leading a team that handles customer care issues and sells company’s products and/or services via telephone using knowledge of the company’s products/services/systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with SAP system, SQL queries, Spotfire, or Business Intelligence systems preferred
• Proven track record of collaboration, facilitation, problem solving, strategic management, leadership, and partnership management
• SAP/eBiz/Avaya system experience
• Experience with web based basic shopping cart technology
• Prior clinical research experience within medical device industry including PMA, IDE, 510k
• Proven expertise in usage of MS Office Suite and Clinical Systems such as CTMS (Clinical Trial Management System), eTMF (electronic Trial Master file) preferred
• Strong understanding of key performance metrics and drivers
• CPT, and ICD-9 coding experience preferred

I would like to submit my application for the care senior associate opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for occupational health services and assists in development of systems, policies and procedures to improve efficiency and effectiveness.

Please consider my qualifications and experience:

• Experience with different types of research projects is helpful
• Resolving most complex accounts scenario, should have knowledge on Denial Management and Appeal
• Project experience consists of clinical, quality, financial, information technology and operational within the Healthcare industry
• Strong MS office skills including Excel, Project, Word, Power Point and Visio
• Basic understanding of clinical, operations, and systems integration in the Healthcare industry
• Assist licensed personnel in the handling of a caseload of members enrolled in a complex case management program
• Coordinate outpatient medical services as instructed by registered nurse
• Verify delivery of services and compliance with scheduled appointments

I submit this application to express my sincere interest in the care senior associate position.

In my previous role, I was responsible for oversight and direction to team members in the project in accordance with Systems Partners Policies and Procedures.

My experience is an excellent fit for the list of requirements in this job:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.<\/p>
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.<\/p>
• Performing routine research on customer inquiries.<\/p>
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.<\/p>
• Manage community team both in house and partner for social media handling in respond to comment, post and others
• Having attention to the detail
• Customer Service call center experience strongly preferred
• Proficient in medical terminology, CPT and ICD-9/ICD 10 coding strongly preferred