Bilingual Customer Service Representative Job Description
Bilingual customer service representative
provides detailed guidance to client in interpreting leave & disability policies, including relevant federal & state regulations for employees, managers, and HR.
Bilingual Customer Service Representative Duties & Responsibilities
To write an effective bilingual customer service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual customer service representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide telephone support for order entry, order expedites, special shipments any other inquiries related to shelf-good products
Provide world-class customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management
Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings
Provide excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency, and customer account management
Assist customers on finding the right products for their needs
Sell merchandise and/or services
Update customer and account information as needed
Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently and average call wait time of 5 minutes or less is maintained
Minimum average volume standard is 70 calls taken per day, with an average 3 minute talk time or less
Answer calls from over 700 company owned stores and returns store messages
Bilingual Customer Service Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Bilingual Customer Service Representative
List any licenses or certifications required by the position: ASE, OEM, OPI, CPT
Education for Bilingual Customer Service Representative
Typically a job would require a certain level of education.
Employers hiring for the bilingual customer service representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Associates, Education, Business, General Education, Graduate, Military, Technical, Finance, Management, Business/Administration
Skills for Bilingual Customer Service Representative
Desired skills for bilingual customer service representative include:
Relevant company policies and procedures and state and federal laws and requirements
Product/procedures
Services
Managed care processes and health insurance coverage
MS Office
Client products
Client regulations and policies
Word
Windows and Microsoft Office
Products
Desired experience for bilingual customer service representative includes:
Answer consumer emails for the four retail divisions within 3 business days
Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution
Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails
Data entry of customer and account information and transactions
Make daily bank deposits, accept customer payments, process vehicle liens and comply with Company policies and procedures applicable local, state and federal laws and regulations
Standing, walking, sitting, repetitive movements
Bilingual Customer Service Representative Examples
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Bilingual Customer Service Representative Job Description
Job Description Example
Our company is searching for experienced candidates for the position of bilingual customer service representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual customer service representative
- Considers each customer contact as an opportunity to encourage participation in additional value added products or services offered by the company
- Maintains basic familiarity with products, applications, pricing, warranties, sales policies and procedures
- Accepts consumer loan applications and knowledgeable of all consumer loan products
- Effectively manage workload in order to deliver timely service on credit requests, returns & retail services
- Negotiate reasonable payment plans with the patient
- Works with internal team to resolve disputes and ensure customer satisfaction
- Proper use of response codes and help-text
- Uses a consultative approach to address customer inquiries
- Enters customers’ orders with a high level of accuracy, processes customer returns received via multiple media, credit and re-bill requests
- Works collaboratively with peers and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained
Qualifications for bilingual customer service representative
- The ability to speak, read and write in Spanish
- Health benefits
- Ability to maintain a high level of energy with a sense of urgency
- Excellent intuitive, analytical and problem-solving skills and follow up skills
- Ability to execute tasks with a high degree of accuracy and attention to detail
- Legal Working Status Required
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Bilingual Customer Service Representative Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of bilingual customer service representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual customer service representative
- Process paperwork from members and other internal processes within contractual services levels
- Answers inquiries by clarifying desired information
- Updates job knowledge by studying new scripts
- Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures
- Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems
- Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides
- Accurately respond to inquiries with a high degree of respect in a professional and courteous manner
- Have the knowledge and understanding of program rules to respond accurately and authoritatively to calls
- Maintains working relationships with supporting departments (such as Material Planning, Application Engineering, Tech Support)
- Support for retail programs including loyalty and reward cards
Qualifications for bilingual customer service representative
- Must be able to work a 4 line phone
- Hazmat certified a plus but not required
- Proficient in French/English - Bilingual Preferred
- Ability to translate English scripts to Spanish for our customers, document information in English to be utilized by various glass shops
- Prior experience in customer service preferred
- Ability to operate computer and telephone systems while seated for extended periods of time
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Bilingual Customer Service Representative Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of bilingual customer service representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual customer service representative
- Outbound phone calls to agents
- Reps will be verifying policy information such as physical damage deductibles, lienholder, dates of coverage and listed drivers
- Inbound phone calls from customers/members who are calling in regard to previously requested information
- Emailing clients/lenders to verify loan information
- Inputting insurance policies in system accurately
- Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various programs
- Utilize system to ensure appropriate questions are asked Interpret and explain information such as eligibility requirements and application details
- Clarify eligibility data with patient or member
- Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy
- Utilize the computer system to accurately complete the screening for eligibility and disposition the account as required
Qualifications for bilingual customer service representative
- Ability to demonstrate critical thinking, decision making, and problem solving skills Ability to multi-task and pay attention to detail
- Must be fluent in English and in the approved language(s), particularly in the areas of speaking, reading, and writing
- Must have high energy and a positive attitude
- Must have a min of 2 years of call center experience
- Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees
- Ability to communicate solutions to customers in ways they can understand and implement
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Bilingual Customer Service Representative Job Description
Job Description Example
Our company is hiring for a bilingual customer service representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual customer service representative
- Meet monthly call handling quota
- Receive and record telephone orders and subscriptions, provide price, availability, order/issue status and other pertinent information to customers
- Process claim orders, cancellations, picking errors, short shipments, original orders, invoice and credit memo copies and informs customers of status
- Provide frontline service and support for our Latin American customers for both books and journals
- Assist the Latin American Sales Reps with orders, inquiries, claims, discount issues
- Assist offsite CS Teams in resolving customer’s claims/inquiries, providing instructions to them when necessary and handling all 2nd level emails
- Support sales team with follow-up calls to the account administrator upon request
- Explain the textbook adoption review policy and supplies customers with the link to our textbook request form found on our website
- Work with traffic coordinator to obtain tracking information when necessary and informs and follows-up on all information regarding proof of delivery, a lack of or incorrect shipping information and claims due to “books damaged in transit by shipper” as communicated by customers
- Capture as many promotion codes as possible from customer calls
Qualifications for bilingual customer service representative
- English / Spanish preferred - must be able to read, write and speak both languages
- Possess good interpersonal and communication skills, both verbal and written, good organizational and planning skills
- Must be able to multitask in fast paced environment and be capable of working independently with minimal direction
- Bilingual (French/English) is mandatory
- Working knowledge of Microsoft Office and manufacturing operating system (AS400)
- Adaptability and flexibility to quickly adjust to changing environments and product offerings
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Bilingual Customer Service Representative Job Description
Job Description Example
Our company is looking for a bilingual customer service representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual customer service representative
- Records details of calls in phone log and maintains lost rent logs
- May deliver and pick up equipment
- Ensures all activity and customer transactions are performed within Sunbelt safety policies
- May be responsible for other tasks, including stocking and maintaining store showroom merchandise, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment
- Handles most complex calls with minimal assistance (lapses, waives, BIC’s, and the like)
- Prepares DI confirmation letters for borrowers/members for approval
- Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures
- Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions
- Receive customer calls and accurately input order into the system
- Understand and implement CS procedures
Qualifications for bilingual customer service representative
- Six-months of related customer service experience and/or training preferred
- Bilingual in both English and French (both written and oral)
- Ability to communicate fluently and professionally in Spanish and English
- Thorough knowledge of the area’s business, systems and procedures
- 2-3 years’ experience working within a Distribution or Retail environment would be preferred
- Previous experience within a call centre environment would be beneficial