Shariza Baksh

• Adaptable to varied workloads, prioritized tasks, and independent decision-making ability to manage multiple functions simultaneously
• Assessed the quality and completeness or delinquency of team member activities
• Assisted other members of the Operations team with tasks or projects as needed
• Developed and implemented process enhancements
• Interfaced with internal and external customers to answer inquiries and resolve issues and observations
• Oversaw productivity of multiple locations

• Analyzed daily operational metrics to monitor operational efficiency, equipment utilization, performance and profitability
• Adaptable to varied workloads, prioritized tasks, and independent decision-making ability to manage multiple functions simultaneously
• Assisted other members of the Operations team with tasks or projects as needed
• Developed a strong relationship with internal and external teams
• Diagnosed and improved processes and procedures to ultimately improve performance and profitability
• Drove innovation and adoption of new technology that results in improved financial performance for the business
• Identified, tracked and implemented effective corrective actions to prevent recurrence of deficiencies
• Interfaced with internal and external customers to answer inquiries and resolve issues and observations
• Managed general staff training and development
• Managed compliance with all regulatory requirements and any associated reporting
• Monitored budget and operational metrics
• Worked with account management and suppliers as needed to recommend the best connection option for each supplier

• Advised and assisted the Director of Human Resources
• Assisted in information on policy and procedures, employment/labor laws, conflict resolution, change management, diversity, and organizational development and design to promote a fair and equitable work environment
• Contributed to a team environment and worked independently
• Demonstrated ability to develop and implement pragmatic business solutions
• Ensured compliance of all employment/labor laws through programs, practices, policies, investigations, training, and actions
• Identified and recommended areas of improvement
• Provided strategic direction and input to business leaders regarding overall Human Resource strategies that supported the culture, company direction, and the growth needs
• Provided support, advice, coaching, and counsel to leaders and employees on HR programs
• Researched industry and employment trends
• Responded to internal/external audit requests
• Translated workforce data into structured plans for leadership

• Communicated with Client Service Manager to determine business and client needs
• Completed all special projects and other duties as assigned
• Coordinated activities related to sales and customer service on clients' accounts
• Created, interpreted and presented reports.
• Forecasts budget and provides accurate ongoing cost containment
• Planned, coordinated and implements client activities and programs
• Presented to Senior Management
• Produced and managed documents related to client projects, calls, meetings, product specifications, special initiatives and follow up.
• Provided data analysis on client-specific data
• Served as liaison between clients, outside vendors, and internal departments to coordinate efficacious business partnerships.

Completed a graduate degree course work

• Design and Evaluation of HRTD (EDST 6306)
• Interdisciplinary Studies-Admin (ELMP 8801)
• Leadership Inst Workshp -Admin & Sup (ELMP 8985)
• Performance Improvement Strategies (HRTD 6505)
• Introduction to Human Resource Development (HRTD 6501)
• Selected Topic in Admin (ELMP 7104)
• Directed Research (HRTD 8981)
• Leadshp Inst Admin and Sup (ELMP 8984)

Completed course work and internship in Administration Management