Shakira

Shakira

Senior Trainer, International at Sky Zone

Los Angeles, CA
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Summary

~Team-oriented Talent & Training Development leader whose achievements reflect an innovative spirit, goal oriented with exceptional intuitive interpersonal and persuasive communication skills.

~Mastered ability to create engaging and effective leadership training for all tiers of an organization.

Experience

2015 Jan - Present
Senior Trainer, International
Sky Zone / Los Angeles, CA

~Facilitate new team member orientation, and team member development training.

~Created the Training project development plan for the design, development and implementation process of international territories for the Sky Zone Franchise Group.

~Project manage park openings including the “Guest-Ready” construction process, ordering training materials, and risk management training.

~Collaborate with senior leadership team to provide insight on new park process efficiency and innovations within global markets.

2013 Sep - 2015 Jan
Operations Trainer
Sky Zone / Los Angeles, CA

~Work collaboratively with Franchise owners and their park management teams to effectively project manage the opening of over 20 new Sky Zone retail franchises across the US and Mexico.

~ Curator of culture in the corporate office and the field delivering on-boarding training sessions, consisting of Sky Zone core values, team member functions and park operations.

~Continuous analysis of existing processes and procedures to identify all automation and optimization opportunities effecting Franchise Partners.
~Conduct On-site training to franchise teams, providing consulting of best practices to Franchise Partners and team through direct coaching and consistent feedback.
~Trampoline jumper and SkyRobics enthusiast!

2007 Feb - 2011 Oct
Training Specialist
ING Direct / Los Angeles, CA

~Created and facilitated new hire on-boarding program for 11 Departments (250+ employees) within less than one month of hire which entailed creating facilitator guides, 10+presentation modules, learning assessments, activities and course evaluations.

~Chairperson of the Culture Club (Internal Communications & Event Planning committee) that hosts 6-8 events for California (300+employees).

~One of the project managers of annual community service event, ODOG: (Orange Days of Giving) 2009-2011.

~Co-facilitated talent self-assessments (IDPs) and standardized assessments such as Myers Briggs.

~Partnered with Lending Education & Development Council to provide career mapping structures for the Home Loans business.

~ASTD Train the Trainer certification 2011.

-Won Orange Excellence Award for Outstanding Performance 2007.

2004 Oct - 2007 Feb
Sales Analyst
Interscope Records / Santa Monica, CA

~Solicited and converted 20 new indie retail accounts during my first year via delivering engaging presentations and product demonstrations.

~Cold called over 250+ national accounts weekly on behalf of the President and VP of Sales to report early key performance indicators and to analyze the competition in the marketplace.

~Submitted daily call reports, weekly work plans, and monthly and annual territory analyses utilizing Soundscan and BDS system.

~Planned and executed several product launch listening events including events for Gwen Stefani, U2, Common, 50 Cent, and Snoop Dogg in CA in order for retail buyers to promote music and ensure optimal product positioning.

2001 Nov - 2004 Jun
English High School Teacher
Inglewood/Pasadena School District / Inglewood/Pasadena

~Produced engaging Hip-hop semester-long curriculum for musical learning modalities (aligned with State Standards) by working with CAPP, a partnership with UCLA

~Partnered with Interscope Records A&R to deliver “Making Dreams Come True” theme based lesson plans that entailed guest speakers such as Making the Band and Kanye West to encourage student participation in reading English classics

~Taught after school course on “College survival skills” for graduating seniors that included workshops on career exploration, study skills, time management and leadership

~Developed budget, curriculum, mission statement and purpose for the English component of small schools learning community

Education

1997 - 2001
University of Southern California
BA