Saira S
Customer Experience and Procurement Manager
Summary
Accomplished and versatile management leader with in-depth experience defining, designing, and implementing critical projects aimed at enhancing customer experience and communication between internal and external teams. Keen attention to detail and unparalleled work ethic. Exceptional proven success in enhancing organizational competitive edge through strategic research and innovation.
Experience
Manager Contract Administration
VIRGIN AMERICA / Burlingame
Key collaborator on small procurement team overseeing sourcing, contracting (e.g. Requests for Proposal, and negotiations), and cross-functional support for key maintenance, IT, Catering, and In-Flight projects.
Advise business units regarding supplier issues and contract compliance. Develop clear RFP process and maintain adherence by communicating requirements throughout business units.
Key Accomplishments:
✓ Enhanced transparency throughout contracting process while simultaneously improving stakeholder buy-in and participation.
✓ Achieved highest Procurement team fundraising total companywide in support of charity partner.
✓ Ensured supplier metrics are adhered to.
✓ Supported the consolidation and porting effort of the contracts maintained by Virgin America during the merger with Alaska Airlines.
Education
North Carolina State University
Master of Business Administration, Supply Chain Management and Finance
Master of Business Administration: Supply Chain Management and Finance
North Carolina State University, Raleigh, NC May 2009
College of Engineering
Bachelor of Technology, Computer Science and Engineering
Bachelor of Technology: Computer Science and Engineering
College of Engineering Trivandrum, Kerala 1998