Robert Poppen
Experienced Contact Center, Operations, Account Management, and Client Services Professional
Summary
Transformational leader with proven ability to build a high performance client-facing team that is focused on achieving stretch goals while earning long-term loyalty of customers. Seeking to leverage leadership experience and advanced skills in strategically growing revenue/profits, optimizing talent, and improving processes. Aiming to join a well-regarded organization that is committed to employee engagement and client satisfaction.
Experience
Senior Relationship Manager
Kroll a Division of Duff and Phelps / Nashville, TN
o Manages corporate relationships throughout the lifecycle of engagements; clients include wide range of industries including, healthcare organizations, financial, insurance, business services companies, government, hospitality, and higher education organizations.
o Fosters professional relationships, working primarily with law firms, and/or internal data privacy, compliance and legal departments, to facilitate full service data breach notification services.
o Serves as project manager to coordinate efforts of analysts, print resources, call center support, website developers and fraud investigation resources, in response to domestic and international data breach events.
o Notable Accomplishments:
Well-regarded as a subject matter expert on data breach notification methodology and best practices while managing over 100 data breach events annually, with revenues greater than $10M.
Identifies sales opportunities and generates referral revenue in excess of $500K annually.
Consistently achieves net promoter score of between 9 and 10.