Joe Roppolo
Credit and Collections Manager
Summary
Growth-minded leader with extensive experience directing and enhancing operations within demanding financial services sectors. Advanced expertise in credit and collections, with specialty in leading large teams against all time, quality, cost and compliance requirements. Collaborative communicator focused on building positive relationships with executives, vendors and personnel, while ensuring positive customer experiences.
Experience
Business Owner
Decor-Crete / Houston, DE
Drove ground-up development of concrete company focused on executing customized, high-quality projects for variety of commercial and residential clients. Exercise authority over financials, sales, marketing, service and team performance. Mentor, train and dire
Mortgage Banker
Chase Bank / Houston/TX
Executed all aspects of mortgage loan life cycle, from pre-qualification through information gathering and close. Assessed customer needs and provided recommendations for products and services. Cultivated and strengthened key relationships across business line
District Manager
Texan Credit Corp. / Houston, TX
Directed operations, collection activities, budgeting and P&L across eight offices, maintaining high levels of quality, productivity and efficiency. Led all staff recruiting, interviewing, hiring, on-boarding and development. Evaluated team members against KPI
Branch Manager
One Mian Financial / Pasadena, TX
Oversaw and optimized branch-wide operations within high-volume financial services environment. Generated revenue through cross- and up-sell of product suite, while also following up on leads and opportunities for new business development. Maintained $20M in r
Education
University of Houston–Downtown
Business Management
