Jessica Liu

Jessica Liu

Director of Operations/COO

Orange County, CA
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Summary

Seeking a new adventure in a growing organization with shared values, where I can use my passions, talents and past experience to build great teams, facilitate growth and increase profits.

Experience

2011 Sep - 2018 Aug
Director of Operations/COO
PAYDAY Workforce Solutions / Orange, CA
Direct all aspects of operations, including Customer Service, Tax and Finance, Implementation, Human Resources, Admin, IT and Marketing. Lead management team consisting of Operations Manager, Implementation Manager, Accounting Manager, Human Resources and Director of Sales.
  • Responsible for planning and execution of strategic efforts for all departments.
  • Conducted Management Retreat including SWOT analysis and follow-through on strategic plans.
  • Fully participated in and contributed to financial meetings, including review of P&L, Balance Sheet, Cash Flow Statement and budget vs. actuals.
  • Implemented new software, revolutionizing company and creating opportunities for 3x revenue.
  • Oversaw client retention efforts, realizing a 15% increase in retention.
  • Transformed company culture, creating an engaging work environment where teamwork thrives.
  • Improved processes and procedures for major projects, resulting in a 50% reduction in overtime costs.
  • Hired, coached, developed and trained employees from entry-level to management staff.
  • Planned and coordinated annual best practices meeting with similar organizations in the industry.
  • Experienced in the Four Disciplines of Execution (4DX).
  • Managed successful relationships with software integration teams, key clients and referral partners.
  • Highly recognized for technical knowledge, ability to recognize obscure details, organization and planning skills, ability to inspire excitement in teams driving increased productivity and goal achievement, and building and maintaining strong relationships with management and staff.
2006 May - 2011 Sep
HR/Development Coordinator
PAYDAY Workforce Solutions / Orange, CA
Managed daily HR activities, including recruiting, hiring, on-boarding, payroll, benefits, worker's compensation, performance management, terminations and overall legal compliance.
  • Developed all processes and procedures for HR from scratch.
  • Proactively learned state/federal regulations quickly and notified management of changes required.
  • Increased employee-related record-keeping compliance by 80%.
  • Organized and tracked state training program, generating $53k in refunded taxes to the company.
  • Well-known for diffusing issues through empathy, honesty and constructive feedback, becoming trusted advisor for employees and management.
2004 Jan - 2006 May
Executive Assistant
PAYDAY Workforce Solutions / Orange, CA
Reported to CEO on accounting and administrative duties as well as special projects. Acted as back up for all positions, including reception, payroll, customer service, training, implementation, shipping, tax and ACH.
  • Researched and contracted with more cost-effective vendors for key products and services.
  • Developed inventory management processes, reducing emergency orders by 30%.
  • Created processes and audit tools for payroll and benefits, improving accuracy by 50%.
  • Coordinated and executed company events, including venue, catering, decor, gifts and awards.
  • Proactively implemented successful processes to improve quality in quarterly and annual reporting project.
2001 Jun - 2003 Dec
Teller
Wells Fargo / Plymouth, MN and Glendora, CA
  • Customer service, processing deposit and withdrawal transactions.
  • Sales in credit cards, additional accounts and miscellaneous bank services.

Education

2002 - 2006
Azusa Pacific University
Bachelor of Arts in Communication / Interpersonal Communications, Photography

Bachelor of Arts in Communication, Azusa Pacific University

| Azusa, CA

2006

Emphasis in Interpersonal Communications

Skills