Jan Nicolas
Technical Service Analyst
Summary
A well-mannered IT professional with experience of performing diagnostics and resolving a customer technical problem through phone, remote software’s and one to one. An analytical person who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail
Experience
Technical Service Analyst
Us Auto Parts Inc / Mandaluyong City, Philippines
As a Technical Service Analyst, my job is to assist 1000+ users from Mandaluyong call center, Carson CA Headquarters , Virginia Chesapeake, Nevada and La Salle Illinois warehouse. Creating User Access in many corporate applications. Executing linux scripts in creating snapshots of the production servers.
Monitoring all Memory Utilization and Disk Space Issues, User Technical Assistance through ticketing system (JIRA), checking High response time of our websites by New Relic and Monitoring website traffics to prevent attacks from Bots and Crawlers
Pantry Man & Fry Man
Jollibee Food Inc / Concepcion Uno Marikina City
Worked as kitchen staff assigned to deal any orders for pasta and fried chicken, handling it with first priority company food standards,
Education
Colegio De Montalban
Bachelor of Science in Computer Engineering / Microcontrollers , Networking
Bachelor of Science in Computer Engineering, Graduated on April 2018
Skills
