Diana Slotness

Front desk reception including customer service by answering questions, designing newsletters and taking payments over the phone. Filing, faxing, copying, scanning, supply ordering and entering data in membership database (Access). Managed vendors, verified invoices were correct and deposited checks electronically. Compiled and submitted Prevailing Wage surveys.

Ensure the vision for the company, and its values and culture are reflected in the day-to-day operations, functions, procedures, systems and relationships both inside and outside the company

• Steer strategic growth by developing and managing action plans in collaboration with executive team, department heads, employees and key business partners
• Manage contract negotiations and business agreements; gained previously lost contracts plus additional contracts
• Evaluate product lines and develop new product offerings as to meet customer needs
• Manage budgeting, cash flow, outreach, donations, and promotional spend
• Develop IT growth strategy and lead software selection and implementation projects
• Conduct employee/member orientation and training on reasonable suspicion, harassment, jobsite mental health crisis, and critical incident stress
• Maintain company policies, procedures, employee handbook, benefit package, and compensation package

• Managed all aspects of Drug Testing function administered for client employers. Established program including policies and procedures, maintenance and customer service on all accounts.
• Successfully led projects of various scope and size by leveraging subject matter expertise and resources
• Represented organization at conferences and benefit fairs to increase company brand awareness among prospective clients
• Acted as a liaison between IT and the delivery staff ensuring a more collaborative work environment

• Directed company operations ranging from day to day administration to strategic planning
• Successfully led transition between company owners, playing a pivotal role in employee engagement, retention, productivity, staffing, and development
• Represented company at health fairs, association meetings, promotional outings and conventions
• Managed projects and implementations for confidential client software, VoIP phone systems, and paperless solutions
• Prepared Schedule A and Schedule C, Form 5500 reporting for customers
• Developed and implemented new process for accounts receivable/payable

BA in Psychology

Ashford University - Clinton, IA

2008

Leadership Training in Management Course

Dale Carnegie Leadership Training - Edina, MN

2007

Public Speaking

Dale Carnegie - Edina, MN

2004