Caroline Marcus
Account Manager
Summary
Extremely well organized with a positive attitude, always seeking new challenges and experiences. Over 5+ years experience in client facing roles, balancing both client and company needs. Experience in fast-paced start up environments and able to adapt to business needs accordingly.
Experience
Account/Project Manager
Liquor.com / San Francisco, CA
● Work closely with sales to oversee and project manage over 1.5 million dollars of marketing campaigns for major spirits brands such as Diageo, Hennessy and Jagermeister
● Build all project timelines, assign and oversee all project aspects and make sure everything is executed properly
● Communicate with brands regarding all marketing copy and design elements, work to implement necessary feedback
● Responsible for all campaign reporting and recap decks including pulling metrics from Google Analytics, Facebook Ad Manager, Native, and Sailthru
Marktetplace Account Executive, Strategic Partnerships
IfOnly / San Francisco, CA
● Sourced experiences specifically for key partners and investors
● Ideated original concepts for all experiences, write all copy, and manage online content
● Assisted management with day to day team operations and policy implementation
● Sourced content for Mastercard’s Priceless Cities platform marketed to 10 million+ cardholders for campaigns both within the US and internationally
● Managed project to source and build content for Hyatt Hotels, targeted for their business travelers
● Developed backend process for strategic operations which was implemented across the local Marketplace team, assisted with transition and training
Recruiting Coordinator (Contract)
Nelson Staffing onsite at Google / Sunnyvale, CA
● Coordinated a high volume of Google candidate interviews, consistently exceeding weekly scheduling goals, including instances of performing +76% above goal
● Selected to serve as team representative to handle all urgent candidate issues
● Promoted inclusive team mentality and boosting morale via participation in Staffing Services Culture program, resulting in improvements in team performance
● Contributed to solving workload distribution problem across SSA via volunteering to be part of the candidate hosting program
Account Executive
Yelp / San Francisco, CA
● Consistently exceeded 100% of monthly quota, growing portfolio of local sales, making 65+ cold calls per day and generally closing 1-2 deals per week
● Remained in the top 10% of Sales Performance throughout duration of employment
● Used Salesforce as a primary platform to manage a complete sales cycle
● Member of Yelp Guides leadership program to help new hires develop sales skills
● Granted access to team member’s phone calls to coach them towards productive client conversations
● Promoted twice within nine month period
Operations and Business Manager
White Toque / Oakland, CA
● Kept track of and managed company inventory, managing weekly cross-country product transfers
● Received all product orders, organized shipping and warehouse logistics
● Acted as main customer liaison for all questions, needs and requests
● Created monthly promotional mailer sent to 1,000+ business contacts
● Tracked regular product and customer potential and growth
Sample Coordinator, QA
Novel Ingredient Services / West Caldwell, NJ
● Managed all nutrient sample requests for current and prospective clients, communicated regularly with product vendors and clients
● Created templates & workflow after recognizing need for standardized product documents for samples and company records
● Created system to keep track of all sample shipments after recognizing the need for greater organization around tracking shipments and deliveries, created system
● Created official company documents per customer request
Education
Binghamton University
BA / English, Literature, Globalization
Maintained a 3.7 GPA, consistent Dean Lister