Benjamin Johannes
Operations Director
Summary
Highly organized and productive operations manager with more than eight years of professional experience managing operations, staff, process improvement, and research/data projects in the commercial real estate sales and information arenas. Consistent track record of results; routinely improving efficacy and efficiency of processes as well as establishing new methodologies. Initiates, manages, and accomplishes strategic and effective change using proven project management tools and processes. Successful presenter and company representative for internal and external clients
Experience
Operations Director & Data Analyst
The Zupancic Group of Marcus & Millichap / Bethesda, MD
Provide both day-to-day and long-term operations management of highly successful multifamily investment sales team.
Oversee the transition from the outdated REA CRM software to Apto (which sits on the Salesforce Platform). Has led to greater productivity and collaboration between agents thanks to more complete data and note taking.
Develop and implement a new Business Development System (BDS) for team. More defined regions and methods for market coverage has led to an increase in calls, proposals, and listings.
Help standardize and template systems for data collection, proposal creation, offering memorandum creation, marketing processes, and due diligence execution.
Oversee hiring of new agents as part of expansion of business.
Help grow business year over year: Zupancic Group Gross Team Fees 2017: ~$1 million; ZG Gross Team Fees 2018: ~$2.6 million; ZG Gross Team Fees Under Contract 4/1/2019: ~$2.4 million with an additional ~$900k actively listed.
Research Manager
The CoStar Group / Washington, DC
Research Associate
The CoStar Group / Washington, DC
Education
University of Maryland, College Park
