Abigail M. Segner

Hotel Operations Trainer at American Cruise Lines

Dallas/Fort Worth Area, US

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Training professional with the drive to develop others and provide necessary tools for success in any field!

2018 Sep - Present

Facilitated recurrent training onboard ships for officers and crew members
Ensured all company standards are executed effectively and properly (quality control)
Developed and organized new training techniques and exercises
Ensured that crew members were trained, developed and utilized to their maximum potential
Confirmed exceptional quality of service through consistent standard training, development, and coaching
Completed FDA audit of kitchen and storage

2015 Sep - 2018 Sep

Delivered group and individual instruction and training covering a range of technical, operational, and management areas
Helped with integration of new menu roll out with 2-star Micheline Chef Terrance Brennan
Lead in New Location Opening - Assist management team with administrative tasks throughout NLO
Work directly with Executive Kitchen Manager for BOH NLO Training
Oversee orientation implementation throughout the DFW market
Organize Training Managers to uniformly deliver new training material
Monitor and evaluate training programs effectiveness success, adjust and provide ongoing support
Helped in the development of development of curriculum including of teaching aids (e.g., training manuals, aids, e-Learning training materials and reference materials)
Implement and monitor variety of training programs within the organization
Effectively hired, lead and motivate employees through in-house training program and companywide incentives, resulting in increased productivity levels and employee satisfaction helping reduce employee turnover
Improved employee productivity and morale by initiating systems for accountability and by instituting more effective training programs.
Develop classroom trainers to execute effective, hands on training
Developed multimedia aids and presentations
Organize department of 15+ employees to uniformly train and develop staff

2014 Nov - 2015 Aug

2013 Nov - 2014 Aug

Successfully aided restaurant opening in brand new market
Helped in the overall training and development plan of the store
Develop relationships with surrounding first responder, veteran and active military personnel
Provide continuous training to teammates to address needs and expectations of the staff

Johnson and Wales University

Kaplan University

Business Administration