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Sr Director IT
Academy Sports
Houston, TX, United States
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Description
• Key leader in the formation and execution of digital and Omnichannel vision and strategies
• Lead the IT Omnichannel team with focus on eCommerce, mCommerce, Omnichannel and POS technology platforms
• Develop and maintain technology platforms to drive a high growth omnichannel business
• Partner closely with key business leaders (Omnichannel, Marketing, Stores and Merchants) to align and coordinate resources
• Lead by example and model a passion for the business as well as demonstrate a proactive and solution-oriented style
• Manage the development of the business requirements in partnership with IT and other business partners
• Drive development initiatives that support the Omnichannel roadmap such as new features and functionality enhancements
• Monitor developing eCommerce and Omnichannel technology trends, evaluate business opportunities and recommend new technology for the Company’s business
• Optimize the performance of academy.com and its ability to drive conversion to sales through all applicable site metrics
• Drive results via an agile development process, efficiently leading virtual omnichannel team members through the process to maximize results
• Manage the day-to-day including functionality up-time, transaction processing functionality and product presentation in partnership with other IT functions
• Provide ongoing tracking and analysis of consumer site behavior through market analysis, competitive analysis and site analytics
• Maintain productive vendor relationships for key technology partners
• Celebrate team success and recognize exemplary team results, consistently offer feedback for continuous improvement
• Integrate feedback from Customer Service and on-site customer search to improve site functionality
• Manage site quality control and efforts to ensure feature and functionality performance
• Work closely with Contact Center and Fulfillment Center to ensure all business processes are linked to attain the overall business goals of the Company
• Mentor management team and staff
• Prepare and manage budget for the department
• Required to learn company policies, procedures and safety rules
Duties may change and team member may be required to perform other duties as assigned
Qualifications
• Bachelor’s degree in relevant field of study required
• 10+ years of related work experience required
• 5+ years of experience in a retail eCommerce, Omnichannel and high transaction environment required
• Proven managerial leadership
• Ability to work in a fast-paced, high-growth environment with a track record of success in leading cross-functional initiatives
• Understanding of on-line retailing best practices and web technology applications
• Knowledge of WebSphere Commerce Suite (WCS) and Sterling Commerce preferred
• Proven ability to lead an IT retail Omnichannel centric organization
• Understanding of agile development methods and practices
• Experience with all forms of digital payment transactions and related hardware, software and security
• Knowledge of Product Information Management systems and its integration with other systems
• Proven ability to recognize and adapt to company culture
• Ability to analyze, organize and integrate large amounts of complex information into clear, concise presentations and plans
• Experience creating and executing to a financial budget
• Communication – effective listening, speaking and writing skills
• Computer – proficient in the use of Microsoft Word, Excel, WMS and e-mail software
• Demonstrated ability to multi-task and prioritize workload in a fast-paced environment
• Acceptable level of hearing and vision to perform job duties