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Director Enterprise Insights
Papa John's Pizza
Louisville, KY, United States
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Responsibilities
Position is responsible for leveraging the capabilities of the Technology, Marketing, Operations, and Finance teams to lead and deliver Papa John’s most impactful analyses. Analysis is aimed at driving improvements in customer experience and incremental sales/profitability by identifying and interpreting internal factors (menu, digital enhancements, promotions, targeted marketing, operational resources…) as well as external market conditions. Responsible for the development of situation analysis including key consumer, competitor, category and segment trends.
• Analyze sales, order, customer, media, product, labor, technology, and other trends to identify business drivers, causality, and recommendations to drive growth with a focus on key financial metrics (margin improvement, ROI, …).
• Actively coordinate projects related to business opportunities, data modeling, analytical technology, and/or predictive analytic methodologies.
• Provide deep research and insight on consumer and customer-level datasets
• Evaluate brand perception metrics to identify factors that cause improvements and declines.
• Analyze competitive environment to determine trends, strategies, and tactics and work to mitigate the competitive impact.
• Analytic liaison between other groups within the company (including operations, marketing, technology, finance, supply chain…).
• Manage relationships with external partners focused on test/control analysis of prospective promotions/products, competitive media, competitive sales, and brand perception measurements. This will include assisting in the drafting of MSAs/SOWs for existing and future relationships.
• Proven discipline to work with wide latitude for action or decisions on project outcomes.
• Demonstrated skill in partnering with both technical and cross-functional teams.
• Provide coaching and consultation to data team on defining business problems, scoping projects, and managing projects.
• Manage a substantial volume of diverse projects and ad hoc requests with excellence and precision.
• Manage direct reports, indirect reporting relationships, and peers to ensure quality of insights and analytics.
• Assist in preparation of presentations for Senior Leadership and the Papa John’s franchise system—presentations include Board of Directors, Franchise Advisory Counsel, System wide presentations.
Qualifications
• Bachelor’s degree required, preferably in Marketing, Statistics, Data Science, or Finance
• 8 + years of experience required in business analytics and research (including designing & developing analytical processes and models).
• Minimum of five (3) years people management experience required
• Retail or restaurant experience desired
• Demonstrated analytic and research skills that lead to insights that impact the business
• Exceptional ability to analyze trends and deliver actionable recommendations
• Proficient in the following software: Excel, PowerPoint, Google Analytics, SQL, and Tableau
• Competitive analysis techniques
• Fundamentals of financial modeling
Overview
Exciting things are happening at Papa John’s corporate restaurants. Work where the best ingredient is YOU!
Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!
Papa John’s has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®