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Operations Team Manager
Belk
Dallas, TX, United States
Job Details - this job has expired, please see similar jobs below
The Operations Team Manager position is responsible for managing the team that performs non-selling duties to support the selling function of the store. The Operations Team Manager position is exempt and reports to the Assistant Store Manager and/or Store Manager.
Essential Functions:
• Presents merchandise consistent with visual and merchandising standards
• Ensures the timely floor setup, including signage, for promotional events and seasonal business activity
• Ensures direction of playbook and seasonal merchandise meetings
• Maintains floor and stock areas consistent with store standards
• Work in conjunction with the Sales Team Manager (STM) and visual coordinators, where appropriate to support the overall management presentation of the store
• Receiving Management
• Supervise the team performing the process of unloading and sorting merchandise cartons received on trailers. Move new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.
• Ensure Workload Planning and Forecast tools are being used weekly to drive productivity of the operations team.
• Processing / Placement Management
• Supervise the team performing merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor. Includes applying sensor tags per company standard.
• Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction
• Price Change Management/ Merchandise Return Management
• Supervises the team executing all types of markdowns on the sales floor. Set sales and national ad events.
• Ensures accuracy of signing and markdowns.
• Supervises the team pulling and processing transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise in partnership with LP.
• Communicates price change inaccuracies and signage direction to the price change office via the help desk
• Maintenance & Housekeeping Management
• Supervise the team performing the following:
• Maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.
• Removal of packing materials from processing drop zones. Bail cardboard and prepare plastic for recycling.
• Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.
• Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas. (Note: if applicable, specific stores may have 3rd party cleaning service)
• Maintaining a safe shopping and working environment
• Be responsible for communication to and from BSS Store Operations that would include but not limited to Facilities Management, JLL repair, ROCC the Dock, etc.
• Responsible for the Workload Planning process.
• Sales & Profit
• Meet or exceed sales goal for entire store
• Meet or exceed all operational goals including cartons per hour and shrinkage control.
• Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.
• Non-Core Store Operations
• Seasonal sets
• Floor moves
• Daily maintenance
• Fill Ins
• Daily Standards
• Recovery
• Driving support the RCC
• Supporting the store to achieve Belk Rewards goal
• General Business Performance
• Ability to ring the register and provide relentless customer care
• Support Team Development
• People Management
• Recruiting, interviewing, selecting and retaining quality associates and ensures all positions are filled in a timely manner.
• Maintaining high store associate engagement through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.
• Ensuring all associates receive and complete all necessary paperwork.
• People Development
• Train support associates in correct processes and procedures. Provide effective coaching in order to improve performance of all associates.
• Conducting timely performance management process and communicate development needs with subordinates. Set goals and identify areas for improvement.
• Utilize the corrective action process and or the monthly status checks to document and coach poor performers consistently throughout the store.
• Communicate with associates on possible career paths and advancement opportunities.
• Develop and promote a diverse group of associates.
• Communicate consistently with truck day sales floor management and store manager. Escalate issues as appropriate.
• Accept additional duties or share responsibilities during busy times and/or as requested by Management
• Manager on Duty Assignment
• Supervise customer service during assigned period.
• Open and close the store, including weekends
• Approve select point of sale transactions such as returns and voids.
• Resolve customer service issues as needed.
• Understand and be able to use all building operating systems
• Follow all policies and procedures related to loss prevention and safety – such as floor sweeps.
• Use safety equipment at all times in accordance with OSHA regulations.
Education / Experience Requirements:
Position Contribution Level:
Intermediate Level
Minimum Education & Experience:
• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Excellent supervisory, analytical and reasoning skills
Preferred Education & Experience:
Knowledge / Skills Requirements:
• Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
Physical Requirements:
• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace.
Reporting Relationships:
Supervisor:
Store Manager or Assistant Store Manager
Supervises:
Disclaimer:
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.
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