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Sr Director, HRBP
Alorica
Plano, TX, United States
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Description
As a member of the Employee Experience Team, the Human Resources Business Partner – Sr. Director will be responsible for providing human resources support and guidance to senior leaders enabling them to make informed business decisions. Primary responsibilities will consist of proactively leading all aspects of strategic and tactical HR for Corporate Shared Service client groups. The HR Business Partner will act as a key advisor and coach to senior leaders of a brand and will be proactive in working with them to maximize engagement, retention, and performance. This individual will develop strong working relationships and a strong understanding of the business to assess and anticipate HR-related needs. The HR Business Partner is a capable professional who utilizes thorough understanding of HR skills/knowledge to provide assistance, interpretation, and counsel to management and employees regarding the company’s policies, programs, and practices spanning multiple HR areas, including talent acquisition, talent management, compensation, benefits, employee relations, human resource planning or other services. Researches HR issues and develops and formulates recommendations to resolve said issues in accordance with applicable legislation or company policies, programs, or practices.
Job Functions:
1. Strategic Partner to Business
2. Operational Support of the Wider HR Agenda
3. Emergency Responder for Acute Emergencies
4. Employee Mediator
Key Job Responsibilities:
• Operate as a Human Resources business partner and coach/consultant to Shared Services, Sr. Vice Presidents, Vice Presidents, Directors, and Managers.
• Identify and develop HR strategies that support the achievement of Shared Services strategic objectives.
• Advises management regarding routine or somewhat unique HR and people issues to ensure the consistent application of practices in compliance with legal requirements and company policy. Includes providing guidance, counseling, and coaching in regards to disciplinary actions, terminations, and fact-finding investigations.
• Monitors and evaluates employee satisfaction and attrition levels and recommends strategies and employee-focused programs and activities aimed to improve employee engagement and retention.
• Provides an "open door" policy for employees to communicate work-related concerns. Counsels employees and maintains positive employee relations. Acts as liaison between employees and management team.
• Supports senior HR staff in the administration of HR processes, providing oversight and direction for performance management, pay adjusts, and promotions.
• Oversee the management of Succession planning for stakeholder group. Maintain data base information, coordinate with the management team, participate in Succession planning meetings and help identify and develop key talent.
• Partner with Recruiters and Recruiting Business Partners to execute full life cycle recruitment activities relating to sourcing, screening, interviewing, and hiring for executive, professional, exempt and non-exempt level positions for Shared Services.
• Oversee and enhance the New Hire Onboarding process to introduce new hires to our business, industry, culture, and how we work together to make lives better…one interaction at a time.
• Partners and supports Technology & Analytics team to conduct quantitative and qualitative analyses on a broad array of issues; works to share interpretation of data with shared service leaders and/or department management, developing action steps to support improvements/changes.
Qualifications:
• Knowledge, understanding, compliance and enforcement of all applicable Federal, State, and Local laws and regulations related to compensation.
• Bachelor’s degree required, Master’s degree preferred.
• Solid business acumen and strategic thinker who can develop and execute operational talent plans.
• A strong assessor of talent—understands how to attract and retain world-class talent and bring out the best potential while enhancing capacity.
• Track record of taking initiative, working independently and handling multiple priorities simultaneously.
• Demonstrate a passion for success and strive to exceed expectations.
• Excellent at team building and motivating people. Skilled at accomplishing goals through others. Proficient at being a teacher, mentor and coach
• Highly articulate with outstanding written, verbal and interpersonal communication skills and strong executive presence.
• Strong collaborative problem solving and customer service skills that demonstrate the ability to gather and analyze information and identify and resolve issues or improve processes in a timely manner.
• Possess personal qualities of integrity, credibility, and commitment to corporate mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, and is action-oriented.
Minimum:
• 10+ Years’ experience in a client-focused HR Generalist role
• High level of business and HR acumen, including strong problem-solving skills, critical thinking, and initiative
• Strong executive presence
Preferred:
• Experience as a specialist in one of the following core HR disciplines: Recruiting, Employee Relations, Learning & Development, and/or Compensation
• Strong executive presence
Skills and Abilities
• Proven ability to work and implement in a fast-paced environment with multiple priorities which require strong project management and decision-making capabilities.
• Proven ability to strategically design and tactically implement compensation programs that promote the right behaviors and performance for employees and the company to win.